International Customer Support Specialist
4 days ago
At Teleperformance Global Services Private Limited, we are looking for a highly skilled and customer-focused individual to join our team as an International Customer Support Specialist. This role will involve providing top-notch support to our clients through various channels, including email and chat.
Key Responsibilities:
- Provide exceptional customer service via multiple communication channels
- Handle international customer inquiries with a focus on blended process (email + chat)
- Offer product solutions to customers based on their requirements
- Maintain accurate records of customer interactions using CRM software
- Collaborate with internal teams to resolve complex issues
Requirements:
- 0-3 years of experience in BPO Customer Service or related field
- Strong communication skills for effective interaction with customers via multiple channels (email, chat)
- Ability to work in a fast-paced environment handling multiple tasks simultaneously
- Proficiency in International Chat Process and Non-Voice Process is essential
Benefits:
- 5 days of working per week
- 2 days off per week
- Rotational shifts/week-off
- Salary - 25000 CTC for Fresher / 28000/- CTC for Experience
- Location - Jaipur
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