International Customer Support Specialist

4 days ago


Jaipur, Rajasthan, India Teleperformance Global Services Private Limited Full time

At Teleperformance Global Services Private Limited, we are looking for a highly skilled and customer-focused individual to join our team as an International Customer Support Specialist. This role will involve providing top-notch support to our clients through various channels, including email and chat.

Key Responsibilities:

  • Provide exceptional customer service via multiple communication channels
  • Handle international customer inquiries with a focus on blended process (email + chat)
  • Offer product solutions to customers based on their requirements
  • Maintain accurate records of customer interactions using CRM software
  • Collaborate with internal teams to resolve complex issues

Requirements:

  • 0-3 years of experience in BPO Customer Service or related field
  • Strong communication skills for effective interaction with customers via multiple channels (email, chat)
  • Ability to work in a fast-paced environment handling multiple tasks simultaneously
  • Proficiency in International Chat Process and Non-Voice Process is essential

Benefits:

  • 5 days of working per week
  • 2 days off per week
  • Rotational shifts/week-off
  • Salary - 25000 CTC for Fresher / 28000/- CTC for Experience
  • Location - Jaipur


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