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Emersity Guidance Support Specialist

2 weeks ago

Jaipur, Rajasthan, India Emversity Full time

As an Emersity Guidance Support Specialist, you will be responsible for delivering an exceptional customer experience by providing guidance and support throughout the admissions process.

The key responsibilities of this position include:

  • Customer Engagement: Engage with customers, providing information about our programs and guiding them through the admissions process.
  • Program Overview: Provide an overview of our programs, including admission requirements and career prospects.
  • Application Support: Assist applicants in completing the admission forms and ensure all required documentation is submitted.
  • Counseling Sessions: Conduct interviews and counseling sessions to understand the aspirations of prospective students and guide them towards suitable programs.
  • Academic Partnership: Work closely with academic departments to stay updated on course details, faculty expertise, and any changes in admission criteria.
  • CRM Maintenance: Update and maintain accurate records of interactions with prospective students in the Customer Relationship Management (CRM) system.
  • Team Coordination: Coordinate with the Marketing and Admissions teams to ensure alignment in efforts to attract and convert prospective students.
  • Performance Tracking: Meet and exceed individual and team-based admissions targets and Key Performance Indicators (KPIs).

This role requires:

  • Excellent communication and interpersonal skills.
  • Ability to empathise and build rapport with prospective students.
  • Strong organisational and time-management abilities.
  • Results-driven mindset with a track record of meeting or exceeding admissions targets.