Customer Service Specialist
4 days ago
Job Role - Lead Customer Service (Metallurgy)
Key Requirements:
- Four to eight years of experience in a related field
- Bachelor's degree in Metallurgy or a relevant field
We are seeking a skilled professional for the position of Lead Customer Service (Metallurgy). The ideal candidate will have extensive knowledge and experience in metallurgical analysis, quality systems, and customer service.
Main Responsibilities:- Conduct failure and warranty analysis using metallurgical techniques
- Perform benchmarking analysis to identify areas for improvement
- Develop new products and analyze their metallurgical properties
- Support program management with finish product metallurgical analysis and reports
- Liaise with internal stakeholders to implement improvements based on metallurgical analysis results
- Ensure adherence to company certifications and policies
- Participate in NABL certification programs and PT activities
- Collaborate with customer service and warranty teams to resolve customer queries
- Interact with customers regarding metallurgical analysis and clarification
- Visit customers as required to provide support and guidance
- Operate SEM-EDS and NDT equipment, including MPT and Temper Etch tests
The successful candidate will be a team player with excellent communication skills, able to work independently and collaboratively. They must be detail-oriented, analytical, and possess strong problem-solving skills.
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