Customer Service Specialist

4 days ago


Jaipur, Rajasthan, India National Engineering Industries Ltd. (NBC Bearings) Full time

Job Role - Lead Customer Service (Metallurgy)

Key Requirements:

  • Four to eight years of experience in a related field
  • Bachelor's degree in Metallurgy or a relevant field

We are seeking a skilled professional for the position of Lead Customer Service (Metallurgy). The ideal candidate will have extensive knowledge and experience in metallurgical analysis, quality systems, and customer service.

Main Responsibilities:
  • Conduct failure and warranty analysis using metallurgical techniques
  • Perform benchmarking analysis to identify areas for improvement
  • Develop new products and analyze their metallurgical properties
  • Support program management with finish product metallurgical analysis and reports
  • Liaise with internal stakeholders to implement improvements based on metallurgical analysis results
  • Ensure adherence to company certifications and policies
  • Participate in NABL certification programs and PT activities
  • Collaborate with customer service and warranty teams to resolve customer queries
  • Interact with customers regarding metallurgical analysis and clarification
  • Visit customers as required to provide support and guidance
  • Operate SEM-EDS and NDT equipment, including MPT and Temper Etch tests

The successful candidate will be a team player with excellent communication skills, able to work independently and collaboratively. They must be detail-oriented, analytical, and possess strong problem-solving skills.



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