Lead Customer Service Professional
6 days ago
National Engineering Industries Ltd. (NBC Bearings) is seeking a skilled professional to fill the position of Lead Customer Service (Metallurgy).
About the JobThis role involves leading customer service efforts in metallurgy, requiring extensive knowledge and experience in quality systems and customer service.
Responsibilities- Conduct thorough failure and warranty analysis using metallurgical techniques
- Perform regular benchmarking analysis to identify areas for improvement
- Develop new products and analyze their metallurgical properties
- Support program management by providing finish product metallurgical analysis and reports
- Liaise with internal stakeholders to implement improvements based on metallurgical analysis results
- Ensure adherence to company certifications and policies
- Participate in NABL certification programs and PT activities
- Collaborate with customer service and warranty teams to resolve customer queries
- Interact with customers regarding metallurgical analysis and clarification
- Visit customers as required to provide support and guidance
- Operate SEM-EDS and NDT equipment, including MPT and Temper Etch tests
The ideal candidate will possess excellent communication skills, be able to work independently and collaboratively, and demonstrate strong problem-solving skills.
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