Customer Relationship Manager
4 weeks ago
Job Overview
Lunawat Gems & Jewellery is seeking an experienced Customer Relationship Manager for a full-time position at our Jaipur location. The ideal candidate will play a key role in maintaining and enhancing our relationships with our diverse clientele. The role requires a strategic approach to customer feedback management, upselling, cross-selling, and customer journey mapping. Familiarity with CRM software, data analysis, and customer retention strategies are essential for success in this dynamic environment.
Qualifications and Skills
- Proficiency in customer feedback management, ensuring feedback is systematically collected and analyzed to enhance customer satisfaction.
- Expertise in developing upselling and cross-selling strategies to maximize revenue potential from existing clients.
- Ability to map customer journeys effectively, identifying touchpoints and enhancing customer experience.
- Strong data analysis skills to interpret customer data and generate actionable insights for strategic decision-making.
- Experience in implementing customer retention strategies that increase loyalty and long-term engagement.
- Proven conflict resolution skills to address customer issues promptly and effectively, maintaining positive relationships.
- Competence in omnichannel communication, ensuring seamless interactions across various customer communication channels.
Roles and Responsibilities
- Develop and implement customer relationship strategies to increase customer satisfaction and loyalty.
- Analyze customer feedback and data to guide improvements in customer experience and product offerings.
- Coordinate with sales and marketing teams to execute upselling and cross-selling strategies, maximizing revenue streams.
- Ensure customer journey maps are aligned to enhance the overall customer experience and drive business goals.
- Utilize CRM software to maintain detailed records of interactions, ensuring personalized customer service.
- Lead initiatives aimed at boosting customer retention, leveraging statistical analysis and insights.
- Address and resolve customer complaints in a professional and timely manner to uphold company reputation.
- Collaborate with cross-functional teams to ensure a cohesive and comprehensive approach to customer engagement.
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