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Customer Relationship Manager

1 month ago

Jaipur, Rajasthan, India Lunawat Gems & Jewellery Full time

Job Overview

Lunawat Gems & Jewellery is seeking an experienced Customer Relationship Manager for a full-time position at our Jaipur location. The ideal candidate will play a key role in maintaining and enhancing our relationships with our diverse clientele. The role requires a strategic approach to customer feedback management, upselling, cross-selling, and customer journey mapping. Familiarity with CRM software, data analysis, and customer retention strategies are essential for success in this dynamic environment.

Qualifications and Skills

  • Proficiency in customer feedback management, ensuring feedback is systematically collected and analyzed to enhance customer satisfaction.
  • Expertise in developing upselling and cross-selling strategies to maximize revenue potential from existing clients.
  • Ability to map customer journeys effectively, identifying touchpoints and enhancing customer experience.
  • Strong data analysis skills to interpret customer data and generate actionable insights for strategic decision-making.
  • Experience in implementing customer retention strategies that increase loyalty and long-term engagement.
  • Proven conflict resolution skills to address customer issues promptly and effectively, maintaining positive relationships.
  • Competence in omnichannel communication, ensuring seamless interactions across various customer communication channels.

Roles and Responsibilities

  • Develop and implement customer relationship strategies to increase customer satisfaction and loyalty.
  • Analyze customer feedback and data to guide improvements in customer experience and product offerings.
  • Coordinate with sales and marketing teams to execute upselling and cross-selling strategies, maximizing revenue streams.
  • Ensure customer journey maps are aligned to enhance the overall customer experience and drive business goals.
  • Utilize CRM software to maintain detailed records of interactions, ensuring personalized customer service.
  • Lead initiatives aimed at boosting customer retention, leveraging statistical analysis and insights.
  • Address and resolve customer complaints in a professional and timely manner to uphold company reputation.
  • Collaborate with cross-functional teams to ensure a cohesive and comprehensive approach to customer engagement.