Desktop Support Engineer

4 days ago

Pune, India Applicantz Full time

THIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS. Location: Pune (5 days a week) Shift: General (IST Hours) Experience: 5+ years overall experience We are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees, ensuring smooth daily operations of internal IT systems, and maintaining high uptime for hardware, software, and network services. The ideal candidate will be hands-on, collaborative, and capable of resolving complex technical issues with minimal supervision. Primary Skills Strong experience in desktop and system support across Windows, macOS, and mobile environments Proficient in troubleshooting hardware/software issues on laptops, desktops, tablets, smartphones, servers, and network devices Knowledge of Active Directory, Microsoft 365, VPNs, endpoint management, and backup systems Experience handling incident management, escalations, and service requests Ability to perform updates, upgrades, installations, and repairs Secondary Skills Basic understanding of LAN/WAN, Wi-Fi, and VPN configurations Experience with ticketing systems such as ServiceNow or Jira Familiarity with remote desktop and collaboration tools (Teams, Zoom, etc.) Exposure to server or network troubleshooting when on-site resources are unavailable Qualifications Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience 5–7 years of experience in IT support, system administration, or desktop engineering Excellent problem-solving, communication, and customer service skills Ability to work independently and manage multiple priorities in a fast-paced environment Responsibilities Provide technical support to employees for internal systems, applications, and devices Troubleshoot and resolve complex or escalated incidents related to hardware, software, and connectivity Manage Helpdesk tickets, prioritize tasks, and ensure timely resolution Install, configure, and maintain desktops, laptops, and peripheral devices Act as the liaison between IT and business teams , ensuring smooth communication and service delivery Maintain documentation and training material for supported systems and tools Conduct end-user training and promote IT best practices Assist with server and network issues or installations when required Ideal Candidate A dependable, detail-oriented IT professional with a passion for delivering high-quality support Strong communication and customer-handling skills Proactive, adaptable, and able to work effectively in hybrid and global team environments Committed to maintaining operational excellence and continuous improvement Our client is a Fortune 500 global technology leader , consistently recognized as one of the best companies to work for worldwide . They foster an inclusive, innovative, and collaborative culture , offering flexibility, growth, and exposure to cutting-edge technologies. Integrity, innovation, and excellence define this global leader’s work ethos.

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