Technical Support L3

3 weeks ago

Ahmedabad, Gujarat, India Infomatic Solutions Full time

Working Days - Fixed 5 Days (Rotational shift)

Timings: - 10:00 am to 07:00 pm PST (US Night Shift).

Experience: Minimum 8+ years

About the Role:

We are hiring an experienced L3 Technical Support Engineer to join our global IT support team. This role involves supporting complex infrastructure issues, cloud platforms, virtualization, backups, and advanced troubleshooting. The ideal candidate will have hands-on experience working in an MSP environment and possess deep technical expertise across multiple domains.

Key Responsibilities:

  • Provide Level 3 support for Windows Servers, Active Directory, DNS, DHCP, and Group Policies.
  • Manage and troubleshoot VMware ESXi/vSphere and Azure Virtual Desktop environments.
  • Support cloud platforms such as Azure, O365, AWS, and implement Intune, Exchange Online, SharePoint, and OneDrive.
  • Handle DNS crashes, lookup zones, NSG rules, firewalls (e.g., FortiGate), VPNs, and VoIP systems.
  • Use MSP tools (e.g., ConnectWise, Datto RMM, Atera) for remote monitoring and automation.
  • Perform data recovery, backup management (Veeam, Acronis, Backup Exec), and patch management (SCCM/MECM).
  • Work closely with SOC/NOC teams on incidents, root cause analysis, and EDR response.
  • Automate routine tasks using PowerShell and scripting to improve operational efficiency.

Required Skills:

  • Windows Server 2008–2022, AD, DNS, DHCP, GPO, WSUS, FSRM
  • VMware vSphere, Hyper-V, Azure Virtual Desktop (AVD)
  • Microsoft 365: Exchange Online, SharePoint, Teams, Intune
  • Cloud: Azure, AWS, Azure AD, Conditional Access
  • Firewall/VPN: FortiGate, Cisco ASA, Windows Firewall, NSG
  • Backup & Recovery: Veeam, Acronis, Backup Exec
  • MSP Tools: ConnectWise, Datto RMM, Kaseya (any)
  • PowerShell scripting, automation, and monitoring
  • Network troubleshooting: TCP/IP, LAN/WAN, Routing, DNS Zones
  • VOIP: Teams, RingCentral, Switchbox, Avaya (any)

Preferred Qualifications:

  • 8+ years of IT infrastructure and technical support experience
  • Experience in an MSP or multi-client environment
  • Microsoft / VMware / Azure certifications (Preferred)
  • Excellent troubleshooting and communication skills
  • Hands-on with incident management, escalation, and RCA processes.

Company Benefits:

  • 5 days working – Rotational week off.
  • Salary credited on the 3rd of every month.
  • Health Insurance.
  • Accidental Insurance.
  • Life Insurance.
  • Gratuity.
  • ESIC and Provident Fund (eligible employees).
  • An initial one-month free accommodation for outstation employees.
  • Night Cab Drop-off facility (on request- subsidized cost).
  • Work training programs.
  • Rewards C Recognition vouchers.
  • Team outings.
  • Annual get-togethers and many more.

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