Customer Support Executive

4 weeks ago

Surat, Gujarat, India TriOptus Full time

Job Title: Customer Support Analyst

Location: Vadodara, Gujarat

Employment Type: Full-Time

Openings: 10–15

Experience Required: 0.5 – 2 Years

Shift: Rotational US Shifts

Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST

Join Our Dynamic Support Team in Vadodara

Are you passionate about delivering outstanding customer service? Do you thrive in fast-paced environments and enjoy problem-solving? We are looking for Customer Support Analysts to become a part of our growing team in Vadodara

This is your opportunity to work in a collaborative, customer-centric environment where your communication skills, empathy, and efficiency will make a real impact.

What You'll Do:

  • Respond to customer inquiries via phone or email with professionalism and empathy.
  • Provide prompt, accurate, and effective solutions to a wide range of customer queries.
  • Escalate complex or unresolved issues to appropriate internal departments when necessary.
  • Maintain detailed and up-to-date records of customer interactions.
  • Work closely with internal teams to improve the overall customer journey and satisfaction.
  • Ensure compliance with company policies, internal protocols, and SLA requirements.

What We're Looking For:

  • Excellent written and verbal communication skills in English.
  • Strong interpersonal skills with a customer-first mindset.
  • Ability to multitask, stay calm under pressure, and work in a team-oriented environment.
  • Problem-solving attitude with a keen eye for detail.
  • Familiarity with customer service tools, ticketing systems, or CRMs is a plus.
  • Freshers with excellent communication and eagerness to learn are encouraged to apply

Why Join Us?

  • Work in a supportive and energetic environment.
  • Opportunity to interact with global clients and build a customer-focused career.
  • Competitive salary, shift allowances, and growth opportunities.
  • Comprehensive training and continuous professional development.

Customer Support Analyst

Location: Surat, Gujarat

Shift: Rotational US Shifts

Employment Type: Full-Time

Experience Level: 0.5 – 2 Years

Be the Voice of Our Brand – Join Our Customer Support Team in Surat

Are you passionate about solving problems and making a real difference in the customer experience? We're looking for Customer Support Analysts in Surat who can confidently support customers, resolve issues, and drive satisfaction at every touchpoint.

You'll be the first line of support for our valued clients—answering questions, troubleshooting issues, and ensuring they get the most from our products and services.

What You'll Be Doing:

  • Manage incoming support requests via phone and email with empathy and precision.
  • Troubleshoot and resolve basic product or service-related concerns.
  • Educate customers on best practices and optimize their experience.
  • Maintain clear and concise documentation of every interaction.
  • Identify patterns and suggest process or product improvements.

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