Customer Support Representative

2 days ago

Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Support Role

We are seeking a Customer Support Executive to serve as the primary point of contact for influencers, brands, and users on our app.

Key Responsibilities:

  • Handle inbound queries, emails, and calls to resolve issues and provide accurate information.
  • Guide influencers and brands through the onboarding process and app navigation.
  • Maintain a positive and professional tone while handling escalations and complaints.
  • Collect feedback from users and report recurring issues to improve the app experience.
  • Collaborate with product and marketing teams to ensure seamless user journeys.

Requirements:

  • 0–2 years of experience in customer service, influencer management, or client relations (freshers welcome).
  • Excellent verbal and written communication skills.
  • Strong problem-solving ability with a calm, empathetic approach.
  • Comfortable interacting with influencers, brands, and app users.
  • Knowledge of English, Hindi, and Telugu is a plus.

This role provides an opportunity to directly impact user experience and contribute to our success.

Benefits of the Role

  • Promote effective communication between users, influencers, and brands.
  • Develop strong problem-solving skills through real-world challenges.
  • Opportunity to work collaboratively with cross-functional teams.
  • Foster a positive and professional user experience.

If you possess excellent communication skills, a calm demeanor, and a passion for delivering exceptional user experiences, we encourage you to apply for this exciting opportunity.

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