Retail Healthcare- Service Quality and CRM manager

4 weeks ago

Chennai, Tamil Nadu, India Camomile Healthcare Full time

Job Description The Service Quality and CRM Manager will play a pivotal role in overseeing daily operations at one of our client's retail healthcare centers, specializing in dermatology and aesthetics. This role is responsible for ensuring a seamless, patient-centric experience by driving operational excellence, maintaining high service quality standards, and enhancing patient engagement. In addition, the role will support the clinic's brand visibility through basic marketing and outreach initiatives.

Key ResponsibilitiesService Excellence & Operations

  • Oversee non-clinical operations to ensure efficient, high-quality service delivery.
  • Lead, train, and motivate staff to maintain a welcoming and professional environment.
  • Resolve patient concerns with empathy and prompt follow-up.
  • Monitor patient flow and reduce wait times through coordinated scheduling.
  • Coordinate with clinical teams to ensure seamless care delivery.
  • Track patient satisfaction and drive continuous service improvements.

Patient Acquisition & Customer Relationship Management (CRM)

  • Drive patient acquisition strategies, including local outreach, referrals, and promotional activities.
  • Build and maintain strong patient relationships, ensuring repeat visits and long-term loyalty.
  • Proactively engage with patients through follow-ups, reminders, and personalized communication.
  • Maintain and utilize a patient database/CRM system to track interactions, preferences, and feedback for targeted service and marketing initiatives.

Marketing & Brand Support

  • Educate patients on treatments, packages, and promotions to increase awareness and conversions.
  • Support basic marketing efforts, including collecting testimonials, managing online reviews, and coordinating local marketing/outreach campaigns.
  • Collaborate with marketing teams to implement in-clinic promotions, events, and brand visibility initiatives.

Qualifications & Experience

  • Graduate/Postgraduate in Healthcare.
  • 3-5 years of experience in customer service or patient-facing roles. Candidates with experience in retail healthcare centers shall be preferred. 
  • Fluency in Tamil and English is essential.
  • Strong communication, team management, and problem-solving skills.

Performance Expectations

  • High patient satisfaction and engagement.
  • Effective communication and issue resolution.
  • Positive representation of the clinic brand.

Compensation & Benefits

  • Attractive salary
  • Incentives tied to service quality and satisfaction metrics
  • Career growth in operations and patient experience management

  • Retail Healthcare- Service Quality and CRM manager

    4 weeks ago

    Chennai, Tamil Nadu, India Camomile Healthcare Full time

    Job DescriptionThe Service Quality and CRM Manager will play a pivotal role in overseeing daily operations at one of our client's retail healthcare centers, specializing in dermatology and aesthetics. This role is responsible for ensuring a seamless, patient-centric experience by driving operational excellence, maintaining high service quality standards, and...

  • Healthcare Service Provider

    3 hours ago

    Chennai, Tamil Nadu, India beBeeHealthcare Full time ₹ 9,00,000 - ₹ 12,00,000

    About Our Healthcare ServicesAt our healthcare services provider, we are dedicated to serving the local community.Our team of professionals is committed to delivering high-quality patient care and improving health outcomes.Key Responsibilities:Providing medical consultations and treatment plansConducting routine check-ups and diagnostic testsCollaborating...

  • Access Healthcare

    12 hours ago

    Chennai, Tamil Nadu, India Access Healthcare Services Pvt Ltd Full time

    Lead Director - OperationsExperience : 15-23 yearsLocation: ChennaiJOB SUMMARY:The Lead Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in...

  • Healthcare Advertising Specialist

    2 hours ago

    Chennai, Tamil Nadu, India beBeeAdvertising Full time ₹ 20,00,000 - ₹ 30,00,000

    Healthcare Advertising Expert">We are seeking a skilled professional to develop and execute high-performing advertising campaigns for healthcare treatments and services.The ideal candidate will have a deep understanding of Google Ads, Meta Ads, and industry-specific compliance regulations.">">Campaign Strategy & Planning: Develop effective campaign...

  • Lead - Delivery Quality

    2 days ago

    Chennai, Tamil Nadu, India Omega Healthcare Full time

    Job DescriptionAbout The Role- Participate in client calls and understand the quality requirements both from process perspective and for targets- Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager- Identify errors with high Inspection efficiency- Provide face to face feedback and...

  • Leading Retail Store Supervisor

    6 hours ago

    Chennai, Tamil Nadu, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000

    **Job Title:** Assistant Retail Store ManagerAre you a motivated and customer-focused leader with experience in retail operations or store management?We are looking for someone to support daily operations of our retail outlet, manage sales and customer experience, supervise inventory and merchandising, and oversee additional services like home deliveries and...

  • Healthcare Compliance Manager

    21 hours ago

    Chennai, Tamil Nadu, India beBeeHealthcare Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewThe Team Lead HCC oversees the healthcare compliance team, ensuring adherence to regulatory requirements and optimizing team performance.Key responsibilities include:Leading and managing the HCC team for high-quality service delivery.Collaborating with cross-functional teams to support HCC initiatives.Developing and implementing strategies to...

  • Healthcare Software Quality Assurance Specialist

    1 week ago

    Chennai, Tamil Nadu, India beBeeSoftware Full time

    Job OpportunityWe are seeking a skilled software test engineer to join our team. As a key member of our organization, you will play a vital role in ensuring the quality and functionality of our healthcare administration products.Your primary responsibilities will include:Contributing to test planning, scheduling, and resource management; leading formal test...

  • Outbound Sales Executive – U.S Healthcare

    2 days ago

    Chennai, Tamil Nadu, India Talentgigs Full time

    Job Title: Outbound Sales Executive – U.S. Healthcare (RCM)Location:ChennaiShift Timing: 3:00 PM – 12:00 AM IST (U.S. & U.K. Shift)About the RoleWe are seeking a highly driven Outbound Sales Executive with prior experience in U.S. Healthcare and strong Revenue Cycle Management (RCM) exposure. The ideal candidate will be confident in making cold calls to...

  • Retail Manager

    3 days ago

    Chennai, Tamil Nadu, India beBeeRetailManager Full time

    Job OverviewThis role is ideal for those who thrive in fast-paced retail environments and are passionate about delivering exceptional customer experiences.Key Responsibilities:Develop strong relationships with customers by greeting them warmly and coaching the team to do the same.Display a commitment to providing outstanding customer service, ensuring that...