Technical Operations Engineer

4 weeks ago

Chennai, Tamil Nadu, India MX Full time

Job Summary

Are you a technically curious problem-solver with a knack for streamlining tools and building better dashboards? We're looking for a Technical Operations Engineer to help power the next generation of internal tooling, automation, and analytics in a fast-moving organization.

In this role, you'll work closely with our Technical Operations team to support business-critical initiatives across our BI platform, customer support tooling, and internal systems. If you're eager to get your hands dirty building dashboards, scripting automations, and removing operational roadblocks—this could be a perfect opportunity.

This position is ideal for someone early in their technical career who's ready to grow, learn, and make a tangible impact.

Job Duties

  • Build dashboards & insights: Design, build, and maintain dashboards and visualizations in our BI tools (Domo) to enable data-driven decisions across Support and Operations.
  • Automate support workflows: Write and manage JavaScript-based utilities or extensions to enhance Zendesk workflows, automations, and customer interactions.
  • Contribute to custom-built tools: Support internal applications that automate tasks, surface data, and increase team productivity.
  • Support Atlassian tooling: Maintain and improve workflows in Jira and Confluence, including scripting automations, building custom fields, and helping teams better manage internal processes.
  • Solve bugs & improve stability: Investigate and resolve issues in our tooling stack, making sure data and workflows are accurate, efficient, and reliable.
  • Collaborate cross-functionally: Partner with customer support, product, engineering, and analytics teams to understand needs and deliver solutions that scale.

Basic Requirements

  • 3-5 years of experience in a engineering, or ops tooling role.
  • Strong proficiency in multiple languages like JavaScript (used for tool scripting or frontend enhancements) and React for integration into internal tools.
  • Hands-on experience building or maintaining Domo dashboards and cards (or similar BI platforms).
  • Working knowledge of Ruby on Rails for automation or internal tooling.
  • Familiarity with Jira, Confluence, or other Atlassian products, especially around configuration and basic automation (JQL, scripting).
  • Excellent attention to detail, a growth mindset, and a willingness to dig into problems.
  • Strong written and verbal communication skills for documenting and collaborating across teams.
  • Experience with customer support platforms like Zendesk (macros, triggers, custom apps).
  • Basic understanding of REST APIs, webhooks, and automation tools.
  • Exposure to PostgreSQL, Domo Magic ETL, or backend data processing.

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