Engineer 1, Engineering Operations

Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary Responsible for participating in project teams researching technical topics related to Company operations new product implementation assisting with existing products and services and the overall upkeep and maintenance of designated areas of engineering Performs event correlation and identifies probable root cause provides trouble isolation basic troubleshooting and break fix activities Core Responsibilities Collects and organizes technical data related to assigned projects Presents data and findings for review at the next level of engineering management Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics Identifies common operational and technical problems with standard solutions Escalates more complex issues to senior Operations Engineers Leads operational readiness testing Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources Identifies potential instrumentation automation and standardization required for successful implementation of projects or continued stabilization of deployed products Works towards industry standard certifications and education Works with peer operational teams on project implementation Consistent exercise of independent judgment and discretion in matters of significance Regular consistent and punctual attendance Must be able to work nights and weekends variable schedule s and overtime as necessary Other duties and responsibilities as assigned Employees at all levels are expected to Understand our Operating Principles make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services Know your stuff - be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion diversity Do what s right for each other our customers investors and our communities Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications Skills Applications Support Incident Management Standard Operating Procedure SOP We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your realityxe2x80x94to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the on our careers site for more details Education Bachelor s DegreeWhile possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Certifications if applicable Relative Work Experience 0-2 YearsComcast is proud to be an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law