Senior Associate

4 weeks ago

Cochin, Kerala, India PracticeSuite, Inc. Full time

Overview:

PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience. As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level. This role involves end-to-end client support and operational management within a healthcare software environment. The position is responsible for setting up new provider databases in PracticeSuite, maintaining and updating CRM systems, and managing client support through the HubSpot ticketing platform. In addition, the role requires effective communication with internal departments and clients via email, as well as generating and publishing monthly usage reports for accounting and business analysis purposes. The ideal candidate will possess strong technical proficiency, attention to detail, and excellent communication skills to ensure smooth client onboarding, support, and reporting operations.

Role & Responsibilities:

  • Creating New Database in Practicesuite for Providers (Clients),
  • Updating and Maintaining CRM, Working on HubSpot Ticketing system to resolve existing Client's issue and any new requirements,
  • Also Needs to work on Emails from Other department and Clients, Generating Monthly Usage reports and Publishing for Accounting Purpose.

Qualification:


• At least 5-year experience in US Medical Billing Domain, Good writing and Communication skill.

Location – Kochi, Kerala (Complete WFO)

Shift - Mid Shift (2:00 PM - 11:00 PM)

Who We Are:

PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

Please visit our website to learn more about us, at www.practicesuite.com

PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Interested candidates can share resume at merin@practicesuite.com

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