GTM Strategy and Operations Consultant

Who Are We?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is the leading global B2B SaaS provider in the Enterprise Digital Adoption Platform (DAP) space. Our mission is to empower companies to realize maximum ROI from their software investments by enhancing user productivity, process compliance, and experience.

With cutting-edge GenAI-powered capabilities, our product suite – Mirror, DAP, and Analytics – supports organizations through the full application lifecycle from onboarding to productivity to optimization. Backed by top-tier investors like Warburg Pincus, SoftBank Vision Fund 2, Cisco Investments, and others, we've raised ~$270M and support 700+ enterprise clients across 40+ countries, including 85+ Fortune 500 companies such as Shell, Microsoft, UPS, and Schneider Electric.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia, and a presence in 40+ countries, reflecting our truly global footprint and customer-first approach.

Position Overview:

We're looking for a high-performing Strategy & Operations Specialist with 5+ years of experience to join our GTM Strategy & Operations team. This is a generalist role that blends strategy, execution, analytics, and cross-functional stakeholder management.

You will operate at the intersection of business strategy, marketing, and operations, working with leaders across Sales, Marketing, Customer Success, and the Executive Team to drive strategic initiatives from concept to execution.

This is a high-visibility, high-impact role, ideal for someone who thrives in fast-paced environments, takes complete ownership of outcomes, and has a strong bias for action.

Key Responsibilities:

Strategic Thinking & Execution

• Drive high-priority strategic projects across GTM functions from planning through execution, collaborating closely with CXOs and functional heads.
• Identify and solve complex business problems that impact growth, scalability, or efficiency.
• Bring strong judgment and clarity to decision-making, with the ability to zoom in on operational issues and zoom out to strategic priorities.

Cross-Functional Collaboration & Stakeholder Management

• Work closely with Marketing, Sales, Customer Success, Product, and Business Finance teams to align on strategic initiatives and operational plans.
• Ensure high-quality communication, coordination, and accountability across stakeholders.

Data Analytics & Decision Support

• Analyze and interpret complex datasets to provide actionable insights and enable data-driven decision-making.
• Lead reporting automation, dashboarding, and strategic analysis using tools like Looker and Salesforce.
• Support business reviews, board decks, and investor updates with robust data narratives.

Marketing Strategy Support

• Partner with the marketing team to optimize campaign performance, pipeline generation, and ROI reporting.
• Use data to identify gaps and opportunities across marketing and sales funnels.

Tools, Processes & Ownership

• Take ownership of operational workflows and GTM processes. Ensure rigor and clarity in execution.
• Collaborate with the RevOps and Business Applications teams on tooling and automation initiatives.

What We're Looking For:

• 5–7 years of experience in strategy, operations, or consulting, ideally within B2B SaaS.
• Exposure to Marketing strategy/operations is a strong plus.
• Demonstrated ability to drive projects end-to-end with minimal supervision.
• Exceptional stakeholder management and communication skills.
• Strong proficiency in data analytics (Excel, Looker etc).
• Adept at building and delivering executive-level presentations.
• Experience in scaling GTM operations and creating strategic alignment across functions.
• Strong business acumen and a deep understanding of SaaS metrics and operating models.
• A self-starter with a "do-it-as-you-own-it" mindset and the ability to thrive in ambiguity.

Why Whatfix?

• Join a fast-growing, global SaaS company defining a category.
• Work closely with visionary founders and seasoned leadership.
• Be part of a high-impact, high-ownership culture where your work directly influences growth.
• Learn fast, move fast, and build for scale.

Note:

At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
  • We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status