Guest Relations Executive

21 hours ago


Navi Mumbai, India Jio Institute Full time

Job Description – Front Desk Executive (Jio Institute)

Position Summary:

The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to ensure smooth functioning of Building B (hostel & guest accommodation).


Key Responsibilities:

  • Front Desk & Guest Relations
  • Serve as the first point of contact for students, parents, visiting faculty, and external guests.
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
  • Student Communication & Support
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and student complaints related to facilities, and services.
  • Coordinate with student welfare/administration teams for resolution of issues.



  • Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
  • Property & Facility Management (Building B – Hostel & Guest Accommodation)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
  • Maintain records of complaints, repairs, and service requests for Building B.
  • Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance, Feedbacks.
  • Support institute events by coordinating guest arrivals and accommodation.
  • Ensure compliance with institute policies and safety standards.


Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.


Qualification & Experience:

  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).
  • Experience in handling student accommodation/hostel management will be an added advantage.


  • Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...


  • Navi Mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary:The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...


  • navi mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute) Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...


  • navi mumbai, India Jio Institute Full time

    Job Description – Front Desk Executive (Jio Institute)Position Summary: The Front Desk Executive will be the first point of contact for students, visiting faculty, and guests. The role involves managing front desk operations, handling guest relations, addressing student accommodation and hostel-related concerns, and coordinating with internal teams to...


  • Navi Mumbai, Maharashtra, India Yash Birla Group Full time

    A guest relations executive, also known as a guest relations officer, guest relations coordinator, or guest relations specialist. Their responsibilities include: - Greeting guests: Welcoming guests upon arrival and providing exceptional customer service throughout their stay - Anticipating needs: Anticipating guest needs and building rapport with...


  • Navi Mumbai, Maharashtra, India Property Pistol Full time

    Looking for Guest Relations Executive for a real estate company based in Mumbai. Guest Relations Officer responsibilities include: Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Job brief: We are looking for a Guest Relations Officer to...


  • Airoli, Navi Mumbai, Maharashtra, India KALPTARU HOSPITALITY & SERVECES Full time

    A guest relations executive (GRE) is responsible for a variety of tasks, including: - **Welcoming guests**: Greeting guests when they arrive and check in, and saying farewell when they check out - **Handling complaints**: Addressing guest concerns and complaints in a timely and efficient manner - **Managing reservations**: Coordinating reservations and room...


  • Mumbai, India Birla Healthcare Ayurveda Full time

    We are hiring for **Guest Relation Executive** **Location: Mumbai(Nepeansea Road)** **Roles / Responsibilities**: Maintaining relation with the clients by extending a warm welcome Addressing their queries referring them to the appropriate person. Achieving Center Target. To handle the front desk operations such as calling, welcoming guests, guiding guests,...


  • Navi Mumbai, Maharashtra, India Property Pistol Full time

    As a Guest Relationship Executive, you will be the primary point of contact for our guests, ensuring that their needs are met and their expectations exceeded throughout their stay. Your responsibilities will include: - Greeting guests upon arrival with warmth and professionalism. - Providing information about hotel facilities, services, and local...


  • Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Qualifications: Bachelors degree in Hospitality Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary...