Client Services Representative

3 weeks ago

Odhav, India SRT10 Altevol Centre of Excellence Ahmedabad Full time

Company DescriptionAltevol Sports Academy, in partnership with Sachin Tendulkar’s SRT10 Global Academy, is redefining the sports facility experience in Ahmedabad. Our new multi-sport campus offers world-class athlete training and recreational opportunities for adults. We provide international-standard programs with expert coaching and holistic development. Our vibrant recreational center features fitness programs, a gym, and wellness spaces to integrate sports and fitness into daily life. Rooted in Sachin Tendulkar's vision of fostering a sport-playing nation, SRT10 Altevol Centre of Excellence is more than an academy. It's a movement for Gujarat and India.Role DescriptionThis is a full-time on-site role for a Front Desk Admin Executive, located in Ahmedabad. The Front Desk Admin Executive will be responsible for handling receptionist duties, managing customer service interactions, maintaining phone etiquette, and ensuring effective communication. The role requires daily interaction with clients and staff, managing appointments, and providing administrative support to enhance the efficiency of the centre.Key Responsibilties: Front Desk Management: Welcome walk-ins, provide accurate information, and maintain a professional and positive atmosphere at the academy.Inquiry & CRM Management: Collect contact details from parents/students, update them in our CRM (Zoho), and manage all desk/call inquiries efficiently.Follow-ups & Coordination:Call and follow up with parents/students regarding trial batches, schedules, and upcoming enrollments.Connect students with the right coaches as needed.Coordinate with parents and students for attendance, reminders, and batch updates.Fee Collection: Handle fee submissions from students/parents at the desk and maintain proper records.Facility Oversight: Report and escalate any issues related to equipment, lighting, air conditioning, or facility upkeep.Administrative Work: Assist in office-related admin tasks including data entry, attendance records, and reports.Communication: Act as the first point of contact, ensuring professional communication in Gujarati, Hindi, and English.QualificationsReceptionist Duties, Customer Service, and Phone Etiquette skillsStrong Interpersonal Skills and Communication abilitiesExcellent organizational and multitasking abilitiesProfessional demeanor and a friendly attitudeProficiency in Microsoft Office SuitePrevious experience in a similar role is advantageousAbility to work flexibly and handle various tasks efficientlyHigh school diploma or equivalent; additional qualifications in Office Administration are a plusWe want someone who is:Warm, approachable, and professional when dealing with parents and students.Proactive in solving small issues before they become big problems.Comfortable working in a sports academy environment where coordination and communication are key.

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