Client Site IT Support Technician

4 weeks ago

Odhav, India Next Mantra Solution Private Limited Full time

Field Engineer (Onsite Technical Support)📍 Location: Gujarat 🕒 Experience: Minimum 3 years 🎓 Qualification: Diploma or higher in Technical EducationAbout the RoleWe are looking for a skilled Field Engineer to provide hands-on technical support, maintenance, and troubleshooting services at client locations. The ideal candidate will have solid experience in hardware, software, and network support, along with strong communication and customer-handling skills.Key ResponsibilitiesProvide on-site support for hardware, software, and networking issues.Ensure timely resolution of complaints within defined Turnaround Time (TAT).Install, configure, and maintain IT systems, peripherals, and network devices.Coordinate with the NOC/local office for updates, escalations, and service communications.Support and maintain video conferencing systems and ensure smooth operation.Provide assistance with finance-related and taxation-related online services.Maintain service logs, reports, and escalate critical issues when required.Deliver excellent customer service and maintain strong client relationships.Skills & QualificationsDiploma or equivalent in Technical/Engineering discipline.Minimum 3 years of relevant experience in IT field support.Strong knowledge of MS Office tools.Proficiency in hardware/software troubleshooting and network configuration.Knowledge of video conferencing systems setup and maintenance.Familiarity with finance and taxation online platforms (preferred).Strong analytical, problem-solving, and communication skills.

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