Customer Experience Coordinator

4 weeks ago

Odhav, India the EleFant Full time

Company Description EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth. Role Description This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience. Qualifications Customer Satisfaction, Customer Support, and Customer Service skillsStrong communication and interpersonal skillsExperience in enhancing customer experienceAbility to effectively resolve customer inquiries and issuesExperience working in customer-facing rolesAbility to work in a fast-paced environmentStrong problem-solving skillsKnowledge of toy industry or child development is a plus

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