Training and quality lead

1 week ago

Mumbai, India TP Full time

We are hiring for Training Team Lead into Banking or BFSI sector. Can join immediately with us. Designs training & test modules based on needs. · Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. · Resolves issues pertaining to process knowledge with clients. · Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. · Conducts interviews & coordinates with HR for recruiting trainers / trainees. · Ensure 100% adherence on client driven SOP & BEST T&D compliance. · Prepare Trainers through TTT/ Platform skills certification. · Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. · Coordinates with all stakeholders to ensure New Hire training process runs effectively. · Prepare and attend all business / client reviews& work on the action plans to improve business performance. · Understanding of root cause analysis & reasons to better performance · Interacts with IT team for creation and deletion of Ids for new team members.

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