Training And Quality Manager
5 days ago
Job Title:
Quality & Training Manager
Location:
Ghatkopar
Company:
Tensai – Marketing Agency
Working Days and Timings:
Monday to Friday (10am to 6:30pm), Sat -Sun fixed offs
Job Description:
We are looking for a
Quality & Training Manager
to oversee performance monitoring and skill development of our Business Development Executives (BDEs). The role will involve:
- Listening to and evaluating BDE calls to ensure quality standards are met.
- Providing constructive feedback and coaching to improve communication, sales techniques, and client handling.
- Designing and conducting regular training sessions to enhance team performance and productivity.
- Developing quality benchmarks and ensuring adherence to company processes and client expectations.
- Coordinating with management to identify training needs and implementing effective learning programs.
Key Skills & Requirements:
- Strong communication and interpersonal skills.
- Experience in sales/marketing quality analysis and training.
- Ability to provide actionable feedback and motivate teams.
- Good understanding of sales processes and customer engagement.
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