Training And Quality Manager

3 days ago

Mumbai, Maharashtra, India Tensai Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title:
Quality & Training Manager

Location:
Ghatkopar

Company:
Tensai – Marketing Agency

Working Days and Timings:
Monday to Friday (10am to 6:30pm), Sat -Sun fixed offs

Job Description:

We are looking for a
Quality & Training Manager
to oversee performance monitoring and skill development of our Business Development Executives (BDEs). The role will involve:

  • Listening to and evaluating BDE calls to ensure quality standards are met.
  • Providing constructive feedback and coaching to improve communication, sales techniques, and client handling.
  • Designing and conducting regular training sessions to enhance team performance and productivity.
  • Developing quality benchmarks and ensuring adherence to company processes and client expectations.
  • Coordinating with management to identify training needs and implementing effective learning programs.

Key Skills & Requirements:

  • Strong communication and interpersonal skills.
  • Experience in sales/marketing quality analysis and training.
  • Ability to provide actionable feedback and motivate teams.
  • Good understanding of sales processes and customer engagement.

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