Head - Operations - IT (8-15 yrs)

1 month ago

Bangalore, India iimjobs Full time

Head of Operations


About the Role:

As the Head of Operations(India),you will be overseeing the entire India Operations with a focus installation, Configuration, Commissioning, UAT, and handover of complex AI-powered inspection projects in 100+sites across India. You will work closely with the team leads and leadership to understand the operational bottlenecks to deliver a high-performing Operations team that can close projects on time and within budget in their sleep

Your goal is to be meticulous and communicate with the top management of Fortune500 customers, as we deploy AI in their manufacturing lines. (mostly for the first time in their history)

Responsibilities:

1. Technical Excellence:

a. Understand and contextualize new requirements from the AE/client, and prepare timelines, scoping and technical requirements to meet the project requirements.

b. Experience in managing and driving Deep-Tech projects. (Ai/ML/Computervision)

c. Continuously drive and improve efficiency metrics like productivity, quality and SLA

d. Represent the team in various project discussions and client calls, identify exact technical deliverables, communicate the same to the technical team and drive towards the achievement of these targets.

e. Should have dealt with complex hardware/software projects with large Fortune 100/Fortune500 enterprises in Industrial Automation, or Industrial line setup.

f. Excellent communication skills (Mode: Email, Phonecall, Customer visit, WhatsApp)

2. Customer Delight:

a. Effective engagement with the client SPOCs through proactive communication and regular reviews for all the Project Managers.

b. Effectively communicate with clients to make sure deliverables are agreed upon during the sales process, and we over deliver consistently.

c. Align with the client's strategies and drive the initiatives for improvement in KPIs after the product has been implemented.

d. Ability to handle escalations and outages with the client or on behalf of the client with third parties including vendors.

3. Organizing and Planning:

a. Our operations team is one of the most driven teams at SwitchOn. Your job will be to manage, allocate, and execute in a way that keeps our employees at the centre of our Universe followed by our customers.

b. Consistently meets deadlines for project execution.

c. Track and manage timelines and deliverables of Projects across technical verticals

d. To manage the day-to-day planning, operation and problem-solving of a team of agents and ensure the smooth running of the operations.

e. Manage multiple queues across the company from the Product team and sales team and ensure optimal work distribution, track Response and Resolution SLAs.

f. Keep track of the work hours of the team and utilization rate.

4. Team Leadership:

a. To be consistently clued in on the team's performance and present it to the Senior Leadership Team.

b. Coaching team members on the areas of improvement. (Atleast 30+ members Team handling exp.)

c. Train, coach and motivate team members and supervisors

d. Create an environment that motivates high performance and supports the loyalty and retention of employees

e. Conduct timely meetings to ensure open communication and devise an action plan to address issues/concerns raised

f. Manage the conflict resolution among the team members

g. You will be responsible for hiring FAEs as the number of projects and geographies expand for us. We are looking for technically stellar yet deeply empathetic leaders.

5. Leadership Excellence:

a. Maintain accurate reports of execution time, delays, and reasons, and ensure that data-driven decisions can be made based on the reports you generate.

b. You will be a part of the senior leadership of SwitchOn, and we expect you to bring thoughtfulness, ownership, and responsibility so that we can drive the Company forward through our scale-up journey.

6. Tool Experience:

a. Project Management Tool: JIRA, Asana, etc.

b. Invoicing/CRM Tools: Zoho, Salesforce, etc.

Experience: 8+ years of experience in Operations roles at Hardware/Software startups.

Compensation: Best-in-class compensation, with an outsized ESOP component to ensure that you are a part of our success.

Why join us?

Be a part of an exciting journey with a growth stage startup, backed by Series-A funding from top-tier deep tech investors in Singapore and India, including PiVentures, Axilor, ChennaiAngels, and other notable contributors. Everyday at our office is a story of doing something new.

Career Growth: Opportunities for being a part of the leadership team of a hyper-growth startup as we scale in India and abroad.

Innovative Culture: Join a forward-thinking organization that values creativity, innovation, and high agency.

  • Head of Operations

    2 days ago

    bangalore, India Transact food Pvt Ltd Full time

    Job Title: Head of Operations- Karnataka (India Sweet House) ( Recommended - Food industry/QSR) etc Location: Bangalore  Role Overview: As the Head of Operations (Karnataka), you will play a pivotal role in overseeing and optimizing the operational efficiency of our ISH outlets across various locations. You will be responsible for ensuring seamless...

  • Regional Head

    3 weeks ago

    bangalore, India A leading Retail Company Full time

    Designation : Regional Head - Logistics Location : Bangalore Reports To : Operations Head Experience : 15 to 20 years of managing logistics operations at regional level, warehouse management experience (Inbound/Outbound) and related network in an ecommerce or a large complex environment (Manufacturing, Retail, QSR, FMCG). Analytical and target driven...

  • Head of Operations

    1 week ago

    bangalore, India Arthan Full time

    The location for this role is - Delhi/Mumbai/Pune/BangaloreCTC - Upto 28LPA(Only apply if your expected compensation is in the budget)As Head of Delivery, you will- Collaborate with the CEO and CXOs in setting and driving organizational vision,operational strategy, and hiring needs- Translate strategy into actionable goals for performance and growth helping...

  • Head Supply Chain

    4 weeks ago

    bangalore, India Vrinda Global Full time

    Job Role: Head - Supply Chain + plant operationsJob Experience : 15 + YearsRole: Permanent1. You will be looking over supply chain / logistics plus fully handling plant oprations in this role, also contract manufacturing , handling multiple units.2. International exposure required for this role such as Africa , India Middle East, European Region etc.3. You...

  • Head of Operations

    1 week ago

    bangalore, India Arthan Full time

    The location for this role is - Delhi/Mumbai/Pune/Bangalore CTC - Upto 28LPA (Only apply if your expected compensation is in the budget) As Head of Delivery, you will - Collaborate with the CEO and CXOs in setting and driving organizational vision, operational strategy, and hiring needs - Translate strategy into actionable goals for performance and growth...

  • Head - V V Testing Business Development Account Management Commercials Verification and Validation

    2 weeks ago

    Bengaluru/ Bangalore, India timesjobs Full time

    Posted on: 31-Jan-2015Position: Head - V&V (Testing, Business Development, Account Management, Commercials, Verification and Validation)Location: BangaloreExperience: 15 - 20 YrsWe are looking for a senior profile from Testing, Business Development, Commercials for the position of Head - IVV (Internal Verification and Validation) with a mix of Testing and...

  • Zonal Sales Head

    2 weeks ago

    bangalore, India K12 Techno Services Pvt. Ltd. Full time

    About Us:K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services and solutions to schools. The education sector has extensively evolved in the last decade. Hence, the academic needs of students and parents have also grown consequently. The upgraded teaching methodologies, blended...

  • Head Of Operations

    1 week ago

    Bangalore City, India Arthan Full time

    The location for this role is Delhi/Mumbai/Pune/Bangalore CTC Upto 28LPA (Only apply if your expected compensation is in the budget) As Head of Delivery, you will Collaborate with the CEO and CXOs in setting and driving organizational vision, operational strategy, and hiring needs Translate strategy into actionable goals for performance and growth helping to...

  • Regional Head

    3 weeks ago

    Bangalore Metropolitan Area, India A leading Retail Company Full time

    Designation : Regional Head - Logistics Location : BangaloreReports To : Operations HeadExperience : 15 to 20 years of managing logistics operations at regional level, warehouse management experience (Inbound/Outbound) and related network in an ecommerce or a large complex environment (Manufacturing, Retail, QSR, FMCG). Analytical and target driven...

  • Head - Category - FMCG (10-15 yrs)

    3 weeks ago

    Cochin/Kochi/Bangalore, India iimjobs Full time

    Position - Category Head Location - Kochi / Bangalore. Qualification: Graduates (any discipline) with full time Degree ROLES & RESPOSIBILITIES: Should have strong experience in sourcing red chillies, cumin, coriander, fennel and fenugreek, and are building turmeric and black pepper capabilities. Should have knowledge about masala buyers as well as the south...

  • Head Supply Chain

    4 weeks ago

    Bangalore City, India Vrinda Global Full time

    Job Role: Head Supply Chain + plant operations Job Experience : 15 + Years Role: Permanent 1. You will be looking over supply chain / logistics plus fully handling plant oprations in this role, also contract manufacturing, handling multiple units.2. International exposure required for this role such as Africa, India Middle East, European Region etc.3. You...

  • Head of Operations

    4 weeks ago

    bangalore, India Curefit - house of cult Full time

    Role Details for Operations Lead:Operations excellence at scaleThis role will require operating multiple center types with differing degrees of control at scale in a highly efficient manner, delivering the highest quality standards for consumers, continuously improving on these quality standards and iterating to make the system lean and efficient.Functions...

  • Zonal Sales Head

    6 days ago

    bangalore, India K12 Techno Services Pvt. Ltd. Full time

    About Us: K12 Techno Services Pvt. Ltd. is a leading education service provider in India, offering a dynamic suite of academic support, services and solutions to schools. The education sector has extensively evolved in the last decade. Hence, the academic needs of students and parents have also grown consequently. The upgraded teaching methodologies,...

  • Global Head – Talent Engagement(15-20 yrs)

    3 weeks ago

    bangalore, India PeoplePlus Full time

    Overview Description The Global Talent Supply Chain Manager will focus building supplier network across geographical locations to support the Practice in establishing delivery capability in various geographies and customer locations The major responsibilities include Supplier identification, Establishment, Strategizing engagement plans,...

  • Sales Head

    6 days ago

    Bangalore, India vs placement services Full time

    we required for the banlgore based companyPosition / Grade: Sales HOD BangaloreReporting Manager: VPLocation: BangaloreExperience: 15 + for AVP  in the area of System Integration of OEM Products, Infrastructure Services and Cyber SecurityQualification: Engineering Graduate preferred with MBACore Competencies:Excellent relationship management skills with...

  • Oracle EBS SCM

    4 days ago

    bangalore, India Quess IT Staffing Full time

    Experience: With Oracle Supply Chain Management ( SCM ) & Manufacturing, organizations can respond quickly to changing demand, supply, and market conditions. Seamlessly connect your supply chain to create a resilient network and process built to outpace change..Experience: 2+ yrsLooking for Immediate or 15 days joining.Locations: Bangalore

  • Regional Head

    1 week ago

    bangalore, India Livspace Full time

    Job Description As Regional Head - Design, you will lead a team of 6 to 8 highly motivated General Managers (Design) & Territory Managers (Design) with an indirect reporting of around 200-250 people under their respective cohorts. You will be responsible for overall revenue and growth in the region by building High performing Teams for a predictable and...

  • Sales and Retention Head

    4 weeks ago

    Bangalore Urban, India Magicbricks Full time

    Job title: Sales and Retention Head (B2B)Reporting to:Business HeadExperience Range: 15 to 24 YearsLocation: BangaloreResponsibilities Duties:- Develop and implement effective sales strategies.- Lead nationwide sales team members to achieve sales targets.- Establish productive and professional relationships with key personnel in assigned customeraccounts.-...

  • Cluster Head

    3 weeks ago

    bangalore, India Ontrack HR Services Pvt LTD Full time

    JOB SUMMARY Cluster Head will be managing a team of 10 Advisor Development and Retention Managers (ADRMs). The ADRMs will be assigned a team of 15 to 30 existing advisors and will not be responsible for any new advisor recruitment.The Cluster Head will supervise the team of ADRMs and will drive month-on-month activation and retention of assigned advisors.KEY...

  • Payroll Zonal Head

    3 weeks ago

    bangalore, India K12 Techno Services Pvt. Ltd. Full time

    Job Title : Payroll Zonal HeadCompany : K12 Techno Services Pvt. Ltd.Location : Bangalore, IndiaJob Description:We are seeking a dynamic and experienced Payroll Head to join our team in Bangalore. The Payroll Zonal Head will be responsible for overseeing all aspects of payroll processing andadministration for our organization. This role requires a...