Head of Operations

4 weeks ago


bangalore, India Curefit - house of cult Full time
Role Details for Operations Lead:
Operations excellence at scale
This role will require operating multiple center types with differing degrees of control at scale in a highly efficient manner, delivering the highest quality standards for consumers, continuously improving on these quality standards and iterating to make the system lean and efficient.
Functions within the role would include owning/building out:
High quality and motivated team
Ops execution excellence
Ops control tower
Ops analytics
Ops quality
At center experience & costs
Elevating center standards
Key metrics the owner is responsible for include:
Footfalls
Center standards (always new) score
Cost per attend
Product rating, NPS
eNPS, churn
The role would be responsible for all formats across GX - 1P, GX - FOFO, Gyms - 1P, Gyms - FOFO, Gyms - 3P and Sports facilities.
Core Skills:
Core skills for the role include:
Data backed decision making
High quality operations execution experiences
Design thinking, problem solving
Lean and efficiencies mindset
Bias for action, hands on
Leadership presence
Looking for candidates with 8-10 years of experience in core operations
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