IT Help Desk Lead

Found in: beBee S IN - 1 month ago

Bangalore, India Teva Pharmaceuticals Full time
Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.How you’ll spend your day

•    Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given to agents.
•    Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given to agents.
•    Improve the quality of the process by implementing Defect Prevention methodologies, identifying wastes and driving process improvement actions.
•    Initiate changes in procedures to continually improve performance.
•    Regularly present to team and management team on Quality Improvements.
•    Participate in Team huddles to discuss the individual and team performance.
•    Conduct Calibration Sessions with the Ops team.

Your experience and qualifications

•    2 to 3+ years' experience as a Quality Analyst / Coach; minimum service desk experience of 7+ years
•    Worked as part of 7/24/265 global operations teams
•    Data Analysis skills and capability
•    Feedback & Coaching skills
•    Team Leadership skills, Interpersonal Relationship skills, Decision making skills
•    Strong communication (verbal and written) skills
•    Good presentation skill(s); well versed with MS-PowerPoint and MS-Excel

Reports To

Director IT Operations

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

  • Help Desk Lead

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Merative Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...

  • IT Help Desk Lead

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Teva Pharmaceuticals Full time

    The opportunity 1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets,...

  • IT Help Desk Analyst

    Found in: Adzuna IN C2 - 1 week ago

    Bangalore/Chandigarh, IN Aliqan Services Private Limited Full time

    We are hiring Help Desk Analyst Voice process for one of our client MNC. Exp : 2 to 5 Yrs Job Type : Permanent Location : Chandigarh Job Description : Fundamental understanding of ITIL principles ( IPCR ) Proficiency in ITSM ticketing tools, Workflows Working knowledge of networking basics (LAN, WAN, VPN, IP addresses) Familiarity with infrastructure basics...

  • IT Help Desk Analyst

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bangalore,Chandigarh, India Aliqan Services Private Limited Full time

    We are hiring Help Desk Analyst Voice process for one of our client MNC. Exp : 2 to 5 Yrs Job Type : Permanent Location : Chandigarh Job Description : Fundamental understanding of ITIL principles ( IPCR ) Proficiency in ITSM ticketing tools, Workflows Working knowledge of networking basics (LAN, WAN, VPN, IP addresses) Familiarity with infrastructure...

  • Help Desk Engineer.

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Innovatia Full time

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...

  • JBPIND - IT Help Desk

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India JBPCO India Full time

    Company Overview JB Poindexter (India) Private Limited is a subsidiary of J.B.Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans,...

  • Front Desk Receptionist

    Found in: Talent IN C2 - 2 weeks ago

    Bangalore Rural, India May I Help You Full time

    Front office positionFemale20 to 24 k per month Location ; Near by Settle Town Mysore road Pl share updated CV to contact@mayihelpu.co.inThe Front Desk Receptionist will be responsible for managing the reception area and providing exceptional customer service to visitors and employees. This is a full-time position located in Bangalore Rural, Karnataka,...

  • Technical Support Help Desk

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Black Box Full time

    Are you looking for an exciting career with a growing global company?Company Profile:Black Box is a trusted IT solutions provider delivering cutting-edge technology solutions and worldclass consulting services in Unified Communications, Enterprise Networking, Data Center, Digital Applications and Cyber Security. Our mission is to provide cutting-edge...

  • Help Desk Executive

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India ELV Projects Full time

    Property Helpdesk Executive is an inhouse position to assist and coordinate between the Association/Flat Owners and Facility Operations Manager/Property Manager across all ELV properties. JOB DESCRIPTION Job Summary The Helpdesk Representative is responsible for providing effective customer service for all customers by using knowledge of company products...

  • Jr.Service Desk Analyst

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Anicalls (Pty) Ltd Full time

    • Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.• Receive and troubleshoot: issues escalated by Help Desk Analysts; issues...

  • Service Desk Analyst

    1 week ago

    Bengaluru / Bangalore, India Macropace Technologies Full time

    Responding to queries from clients, end users, and the organization on the phone, via email, in person. • Managing and prioritizing help desk tickets • Generating sign ins for new hires during the onboarding process • Determining the best solution based on the issue and details provided by customers • Providing IT networks and customer services to...

  • Service Desk Analyst I

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India StoneX Full time

    Overview Job Summary: The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software...

  • Help Desk Engineer

    Found in: Talent IN 2A C2 - 2 weeks ago

    Bangalore Metropolitan Area, India Infiniti Research Ltd. Full time

    About us:Infiniti Research is a global leader in next-gen custom market research and market intelligence services. We enable clients in more than a dozen industries to tackle challenges and navigate complexities by offering timely, incisive market insights.Founded in 2003, Infiniti Research has over 19 years of experience in offering custom market research...

  • Service Desk

    1 week ago

    Bengaluru / Bangalore, India Tekskills India Private Limited Full time

    Dear Candidate,Greetings from Tekskills India Pvt Ltd (CMMI Level3 Company) !!!Pleasure mailing you ! We have an immediate job requirement. Below are the job details, please go through below job description.If you are suitable and interested, please send your updated word resume inline to the JD & share the below submission details. Job Description:Service...

  • ManageEngine Service Desk Plus ImplementationConsultant

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Kudzu Infotech Full time

    Overview: As aManageEngine Service Desk Plus Implementation Consultant you willplay a crucial role in the successful deployment and optimizationof the Service Desk Plus platform for our clients. Your expertisewill ensure seamless integration configuration and customization tomeet the unique needs of each clients IToperations.KeyResponsibilities: Lead and...

  • LucidPlus IT Solutions

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bangalore, India LucidPlus IT Solutions Full time

    Job Responsibilities :- Remote monitoring of the Services which are running in the client environment.- Coordinate with client contacts for delivery of SLAs and reporting.- Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation within defined SLAs.- Manage schedules to ensure 24/7 coverage and address peak workloads.-...

  • Service Desk Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Eurofins Full time

    Job Description Title : IT Service Desk Agent Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will encompass a combination of phone, email, and interactive chat support for local and nationwide customers from our laboratories. You...

  • Team Lead

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India HyreFox Consultants Full time

    Good hands of experience in Technical Service deskGood with Unix ScriptingGood with Advance SQLSound knowledge of scripting Team Handling experience Other Details Keywords : service desk

  • Service Desk Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Hi Tech Informatics Pvt Ltd Full time

    Hi we are looking for Service Desk Engineer in Bangalore Location. Required : Male Candidates. Qualification: Any Qualification. Sr.NoActivities 1Provide a single point of contact for the agreed IT infrastructure management. 2Develop and maintain Service Desk Operational Procedures, Processes & Documentations. 3Monitor the Service Desk tool for open and...

  • #13379 # 1 # Service Desk Coordinator

    Found in: Whatjobs IN C2 - 2 weeks ago

    bangalore, India Qualitest Full time

    Job Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities. In this role, some of the key responsibilities will be to: • Open and review Service Desk Calls; ensuring the customer provides an appropriate...