Customer Service

1 month ago


Chennai, India NatWest Digital X Full time

Join us as a Customer Service & Operations Analyst

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
  • We're offering this role at senior analyst levelWhat you'll do

    As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

    Your day-to-day will include:

    • Authorising and investigating all transactions to our KPIs
    • Collecting and analysing the required information from the customers and businesses
    • Reviewing processes which could be automated or enhanced to improve the customer and business experienceThe skills you'll need

      In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

      You’ll also demonstrate:

      • An awareness of changes in trends, policies and regulations
      • An understanding of our industry and its customers
      • Experience of managing stakeholder relationships
      • Minimum 2 years of experience in payments investigation, FTR (Funds Transfer Regulation), or transaction filtering
      • AML/KYC certification will be an added advantage
      • Flexible for a 24*7 rotational shift.


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