Customer Service Representative
2 weeks ago
Walk-In Drive for Customer Service Representative - HCLTechProfile - International Semi -Voice, customer service for
Supply chain management.
HCL Tech Hiring for Semi-Process -
22nd & 23rd April 2024 Walk in directly.
Designation: Customer Care Representative for Fresher's
Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)
Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai – 600119.
Work Location: Chennai, Sholinganallur,Shift: 3am to 1pmTwo Way Cabs AvailablePerformance Bonus: Yes
Walk-in Date - 22nd & 23rd April 2024Timing- 10.30am - 4pm
Job Description - Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US & UK customers.
Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers
Job DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customers
Contact Person : Dhivakar S HR
Mail:
Regards,HR - TAG | HCLTech
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