Customer Service

Found in: beBee jobs IN - 2 weeks ago

Chennai, Tamil Nadu, India NatWest Group Full time

Join us as a Customer Service & Operations Analyst

If you're looking out to start your career in the corporate world, then this could be just the opportunity you're looking forWe're looking for graduates from 2019 or earlier batches to join us to make a positive impact to our customers and colleaguesWe'll support your learning journey and provide relevant trainings to ensure you actively participate in initiatives to improve customer service, processes and procedures to deliver successful customer and business outcomesWe thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there's a place for you with usWhat you'll do In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You'll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiencyWorking closely with operational centres, providing coaching and support to increase efficiency and knowledgeKeeping accurate records of day to day operations, logging incidents and identifying trendsReviewing manual or ineffective processes which could be automated or enhancedMaintaining a focus on improving our customer service and experiencesThe skills you'll need This is an opportunity for graduates of any stream, from 2019 or earlier batches. You should have no prior work experience and should be below the retirement age of 60. To be successful in this role, you'll need to have excellent planning and organisational skills, along with good attention to detail. You'll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You'll also need: Experience of analysing and using performance dataThe ability to convey information in a simple and understandable wayAn understanding of contact centre operations and performance metricsMicrosoft Office skills, including PowerPoint, Excel and Word

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