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Security Managed Services Engineer

3 months ago

Chennai, India NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Itâs about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thatâs why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

What you'll be doing

  • Firewall Policy Management.
  • Review Firewall change request based on security standards set by the customer.
  • Monitoring network security devices for any potential outages.
  • Communicate with vendors in case required any support to fix operation issues.
  • Analyze the triggered alarms in the NIPS/ATP and report to customer.
  • Daily ticket management (change/service request)
  • Handling the incident as per SLA
  • Need to take backup for all SOC devices on daily basis and need to move the backup to external storage.
  • Firewall policy optimization & fine tuning based on the Algosec firewall analyser.
  • Maintain the firewall policy security rating above 95%
  • Perform version upgradation, patch update & SOC device restoration.

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today