Security Managed Services Engineer

6 days ago


Chennai, Tamil Nadu, India NTT DATA Full time

Job Title: Security Managed Services Engineer

About the Role:

We are seeking a highly skilled Security Managed Services Engineer to join our team at NTT DATA. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Firewall infrastructure remains operational.

Key Responsibilities:

  • Monitor client infrastructure and solutions to identify potential issues and errors
  • Investigate first-line incidents and identify the root cause of problems
  • Provide telephonic or chat support to clients when required
  • Schedule maintenance activity windows for patching and configuration changes
  • Follow handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure efficient and comprehensive resolutions of incidents and requests
  • Update knowledge articles or create new ones
  • Identify opportunities for work optimization and process improvement

Requirements:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • CCNA or relevant level 1 Network Security certification is desirable
  • Entry-level experience with troubleshooting and providing support in security/network/data centre/systems/storage administration and monitoring services
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain
  • Working knowledge of ITIL processes

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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