Security Managed Services Engineer

6 days ago


Chennai, Tamil Nadu, India NTT DATA Full time

About the Role

This is an exciting opportunity to join NTT DATA as a Security Managed Services Engineer. As a key member of our team, you will be responsible for providing proactive technical support to clients, identifying and resolving complex security incidents, and ensuring the highest level of service delivery.

Key Responsibilities

  • Configure, install, test, and operate assigned infrastructure at client sites
  • Perform necessary checks, apply monitoring tools, and respond to alerts
  • Identify problems and errors prior to or when they occur and log incidents in a timely manner
  • Assist in analyzing, assigning, and escalating support calls
  • Investigate third-line support calls, identify root causes, and report issues to 3rd party vendors if necessary
  • Provide continuous feedback to clients and affected parties, and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimization, including automation of work
  • Coach L2 teams for advanced technical troubleshooting and behavioral skills
  • Manage and implement projects within the technology domain, delivering effectively and promptly per client-agreed requirements and timelines
  • Implement and deliver Disaster Recovery functions and tests

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Relevant certifications, such as CCNP in Security or PCNSE, or Firewall Vendor-related certification, and advanced technical certifications like CCIE or CISSP
  • Seasoned Managed Services experience handling complex Security Infrastructure
  • Seasoned experience in Engineering function within a medium to large ICT organization
  • Seasoned working knowledge of ITIL processes
  • Seasoned experience working with vendors and/or 3rd parties

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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