Security Managed Services Engineer

5 days ago


Chennai, Tamil Nadu, India NTT Full time
Make a Difference with NTT DATA

At NTT DATA, we're pushing the boundaries of what's possible. Our team of experts is renowned for technical excellence and leading innovations, making a real impact on our clients and society. We're committed to diversity and inclusion, creating a workplace where you can grow, belong, and thrive.

Your Role at NTT DATA

The Security Managed Services Engineer (L1) is responsible for delivering exceptional service to clients, ensuring their Firewall infrastructure remains operational. This involves proactively identifying, investigating, and resolving incidents to meet zero missed service level agreement (SLA) conditions. As a first-line support specialist, you'll handle standard and low-complexity incidents and service requests, with opportunities to contribute to project work as needed.

Key Responsibilities
  • Manage Firewall policies and review change requests based on security standards.
  • Monitor network security devices for potential outages and communicate with vendors for support.
  • Analyze triggered alarms in NIPS/ATP and report to customers.
  • Manage daily tickets and handle incidents according to SLA.
  • Take backups of SOC devices and move them to external storage.
  • Optimize and fine-tune Firewall policies using Algosec Firewall Analyzer.
  • Maintain Firewall policy security ratings above 95%.
  • Perform version upgrades, patch updates, and SOC device restorations.

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We invest over $3.6 billion annually in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, and application development and management. We're committed to being an Equal Opportunity Employer, providing an environment free of unfair discrimination and harassment.

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