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Client solutions Specialist

3 months ago

Gurgaon, India Amazon Full time

Description

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing video advertising business. You will work with the sales team and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers.

Key job responsibilities

Specific responsibilities include working with sales to create strategic media plans, setting up campaigns, interacting with advertising agencies, raising the bar on creative quality, optimizing campaign performance by analyzing metrics, reporting and diving deep to provide insights to clients, showcasing category performance and creative insights.

To do this, you need to be extremely hands on, have a deep understanding of Amazon's display advertising products, technical/operational capabilities, ability to synthesize analysis into a concise and compelling presentation. You will also interact with multiple teams.

A day in the life

Build solid relationships with advertising agencies and clients, displaying a dedication to delivering first-class service and online advertising solutions

• Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders.

• Analyze campaign performance against key metrics to identify, recommend, and implement optimizations

• Monitor and communicate campaign progress through regular, in-depth activity reports and insights

• Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, pricing)

• Co-lead monthly and quarterly reviews with advertisers

• Ensure SLA adherence and client satisfaction

• Billing and resolution of any financial issues

• Travel to accounts as needed (Estimated 20-25%)

Basic Qualifications

1) 2+ years of years experience with experience in Account Management is preferred

2) Strong communication skills (written and verbal).

3) MBA or other related Master's degree

4) Confidence in the analysis of number-based reports and experience in MS Office (esp. Excel).

Preferred Qualifications

1) Professional experience with online advertising

2) Experience in e-commerce, retail or advertising