Client Servicing Executive

2 weeks ago

Gurgaon, India Pomelo Digital India Full time

**About Us**

We are a boutique Digital agency offering Digital Marketing, Digital consulting & Employer Branding Solutions. This is the second innings for our founders in Digital, they previously sold their agency to large agency network. We are currently well sourced with brand specialists, HR specialists, data analysts, digital planners, creative mavericks & technologists. We have a growing list of terrific clients, both retained and project based.

We are Building a friendly, collaborative, and creative work environment,
where the team takes pride in its work, respects integrity, diversity, new ideas, and most importantly each individual’s dignity. Each one of us has the desire to do award-winning work. We are a team of senior brand strategists, digital strategists and copywriters, who will back you, guide you and nurture your talent along the way.

**Role**:
We are looking for a Client Servicing Executive to work with some of the best clients in India.

The opportunity is to work across the digital ecosystem which will entails digital campaigns across Social, Search, Mobile and Activation.

This position will require someone who takes the baton and delivers meticulously & independently, while being supported and encouraged by the leadership team.

**Client Strategy**:

- Work closely with clients to understand their digital marketing objectives challenges, expectations and business goals.
- Provide insights and recommendations to clients based on industry trends and best practices.
- Develop and present campaign strategy based on the objectives and goals

**Client Relationship Management**:

- Serve as the primary point of contact for assigned clients, fostering strong and lasting relationships
- Effectively communicate project briefs, updates, and timelines to clients.
- Address client inquiries and concerns promptly and professionally.
- Proactively identify opportunities for upselling or expanding services to existing clients and identifying account growth opportunities.
- Collecting regular feedback from clients and sharing the insights for development
- Attending client meetings as and when required

**Project Coordination**:

- Collaborate with internal teams, including creative, digital, and strategy, to ensure seamless execution of projects.
- Ensure that project timelines are met and deliverables align with clients' expectations.
- Proactively working on Social media calendars with the copy and art team

**Campaign Reporting**:

- Prepare and present monthly reports on campaign and social media calendars to clients, highlighting key performance metrics and areas for improvement.
- Maintain MIS reports

**Problem Resolution**:

- Address and resolve any issues or concerns raised by clients to maintain a positive relationship.
- Experience and understanding of digital and marketing landscape
- Any prior experience in Client Servicing
- A digital Native, Active on Social Media platforms
- Excellent written & communication skills
- Adherence to deadlines and able to maintain quality standards

**Job Type**: Full-time

**Salary**: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Application Question(s):

- How many Years of experience do you have in Client Servicing?
- How many years of Agency experience you have?

**Speak with the employer**
+91 9319904467

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