Call Center Manager

2 months ago


New Delhi, India Dietitian Natasha Mohan LLP Full time
  • Responsibilities:Hiring and training
  • Recruiting, selecting, hiring, and training new call center employees, and preparing them to respond to customer questions and complaints
  • Setting goals
  • Establishing goals for call center employees to follow, and helping motivate their team to provide excellent customer service
  • Resolving issues
  • Helping call agents with challenging customer service issues, and resolving any other call center problems that occur
  • Analyzing metrics
  • Collecting and analyzing call agents' data to prepare performance reports, and evaluating individual performance reviews and overall team effectiveness
  • Implementing strategies
  • Analyzing call center metrics and implementing strategies to enhance productivity and customer satisfaction
  • Ensuring customer contacts
  • Ensuring customer contacts are handled professionally and efficiently


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