Service Desk Agent

6 days ago


Kolkata, India Tata Consultancy Services Full time

Years of experience: 2-5 years

Job Location: Kolkata



Must have:


  • · Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.
  • · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
  • · Work experience in ITSM ticketing tool, tracking and closure
  • · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
  • · Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
  • · Exposure in remote connecting tool
  • · Basic Desktop Troubleshooting Experience on Hardware and Software
  • · Strong knowledge of Microsoft based operating systems (Windows 7)
  • · Microsoft based Office 365 applications
  • · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • · Look out for areas of improvement to help enhance user experience from desktop support perspective. · Should be flexible to work in any shifts/Weekends
  • · Knowledge on Customer satisfaction and handing customer experience
  • · Should have experience in installing approved software remotely


Good to have:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role


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