Service Desk Agent
6 days ago
Years of experience: 2-5 years
Job Location: Kolkata
Must have:
- · Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.
- · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
- · Work experience in ITSM ticketing tool, tracking and closure
- · Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
- · Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
- · Exposure in remote connecting tool
- · Basic Desktop Troubleshooting Experience on Hardware and Software
- · Strong knowledge of Microsoft based operating systems (Windows 7)
- · Microsoft based Office 365 applications
- · Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
- · Look out for areas of improvement to help enhance user experience from desktop support perspective. · Should be flexible to work in any shifts/Weekends
- · Knowledge on Customer satisfaction and handing customer experience
- · Should have experience in installing approved software remotely
Good to have:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
-
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