Service desk L1_Kolkata

7 days ago


Kolkata, India Tata Consultancy Services Full time

Greetings from TCS

TCS Hiring for Service desk L1

Job Location: Kolkata

Experience Range: 3-6 Years

Job Description :

3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)

  • At least 3 years of previous IT Service Desk experience
  • Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.
  • Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
  • Work experience in ITSM ticketing tool, tracking and closure
  • Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
  • Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
  • Exposure in remote connecting tool
  • Basic Desktop Troubleshooting Experience on Hardware and Software
  • Strong knowledge of Microsoft based operating systems (Windows 7)
  • Microsoft based Office 365 applications
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Look out for areas of improvement to help enhance user experience from desktop support perspective.
  • Should be flexible to work in any shifts/Weekends
  • Knowledge on Customer satisfaction and handing customer experience
  • Should have experience in installing approved software remotely


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