Service desk L1_Kolkata

2 months ago


Kolkata, India Tata Consultancy Services Full time

Greetings from TCS

TCS Hiring for Service desk L1

Job Location: Kolkata

Experience Range: 3-6 Years

Job Description :

3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)

  • At least 3 years of previous IT Service Desk experience
  • Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.
  • Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
  • Work experience in ITSM ticketing tool, tracking and closure
  • Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
  • Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
  • Exposure in remote connecting tool
  • Basic Desktop Troubleshooting Experience on Hardware and Software
  • Strong knowledge of Microsoft based operating systems (Windows 7)
  • Microsoft based Office 365 applications
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Look out for areas of improvement to help enhance user experience from desktop support perspective.
  • Should be flexible to work in any shifts/Weekends
  • Knowledge on Customer satisfaction and handing customer experience
  • Should have experience in installing approved software remotely


  • Kolkata, India Tata Consultancy Services Full time

    Greetings from TCS!!!!!!!TCS Hiring for Service desk L1Job Location: KolkataExperience Range: 3-6 YearsJob Description :3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)At least 3 years of previous IT Service Desk experienceProficient in English communication and should have experience is taking calls to support...


  • Kolkata, India Tata Consultancy Services Full time

    Greetings from TCS!!!!!!!TCS Hiring for Service desk L1Job Location: KolkataExperience Range: 3-6 YearsJob Description :3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)At least 3 years of previous IT Service Desk experienceProficient in English communication and should have experience is taking calls to support...


  • Kolkata, India Tata Consultancy Services Full time

    Greetings from TCS!!!!!!! TCS Hiring for Service desk L1 Job Location: Kolkata Experience Range: 3-6 Years Job Description : 3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak) At least 3 years of previous IT Service Desk experience Proficient in English communication and should have experience is taking...


  • kolkata, India Tata Consultancy Services Full time

    Greetings from TCS!!!!!!!TCS Hiring for Service desk L1Job Location: KolkataExperience Range: 3-6 YearsJob Description :3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)At least 3 years of previous IT Service Desk experienceProficient in English communication and should have experience is taking calls to support...


  • kolkata, India Tata Consultancy Services Full time

    Greetings from TCS!!!!!!! TCS Hiring for Service desk L1 Job Location: Kolkata Experience Range: 3-6 Years Job Description : 3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak) At least 3 years of previous IT Service Desk experience Proficient in English communication and should have experience is taking...


  • Kolkata, India iMerit Full time

    **Overview** iMerit is seeking technicians to join its Service Desk Operation. iMerit’s Service Desk Technicians extend technical support to all internal IT and non-IT employees facing problems related to hardware, software, and networking. They are responsible for resolving problems faced by the iMerit’s end-users or requiring support in the use of...


  • Kolkata, India 2COMs Full time

    Greetings From 2Coms, We are Hiring Freshers & Experience for Service Desk Management Profile for our Leading MNC. LOCATION : KOLKATA / BANGALORE / GURGAON JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION: - Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers...


  • Kolkata, India Outpace Consulting Services Full time

    We Are Hiring For Service Desk Role With Leading IT Company. (**Immediate Joining to 30 Days**) **Job Location**: Kolkata **Sal**: 2.50 to 6.00 LPA **Language**: Proficient in English (Read + Write + Speak ) **Role purpose**: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service...

  • Front Desk

    4 days ago


    Kolkata, India BBLUNT Salon Full time

    The Front Desk Executive is responsible for handling All Salon Desk activities at BBLUNT Salon, effectively handling Clients and other relevant activities. **P.S: 1) People working with the Salon Industry will be preferred.** **2) People from the Spa Industry will also be preferred.** - **Roles & Responsibilities**:_ - Familiarization with BBLUNT Manual...


  • Kolkata, India myMD Health Care Pvt. Ltd. Full time

    Front Desk Executive Job Description A Front Desk Executive is responsible for providing excellent customer service and managing the daily operations of the front desk. The primary duties and responsibilities of a Front Desk Executive include greeting visitors, answering phones, responding to inquiries, scheduling appointments, and providing general...


  • Kolkata, India Mahabodhi Hotel, Resort and Convention Centre Full time

    We are looking for a Hotel Front Desk Executive to serve as our guests’ first point of contact and manage all aspects of their accommodation. **Responsibilities** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting...

  • Service Desk Agent

    4 weeks ago


    Kolkata, India Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: KolkataMust have:· Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe. · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely · Work experience in ITSM ticketing...

  • Service Desk Agent

    4 weeks ago


    Kolkata, India Tata Consultancy Services Full time

    Years of experience: 2-5 years Job Location: Kolkata Must have: · Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe. · Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely · Work experience in ITSM...

  • Front Desk Executive

    7 months ago


    Kolkata, India Economical Research & Management Full time

    Vacancy available **About ERMPL**: Economical Research & Management Pvt. Ltd. abbreviated as - ERMPL, focused on enhancing the dignity and well-being of socially and economically vulnerable people. We empower communities through improved education, skill and livelihood action outcomes. **About the Program**: **Professional Skill Development initiative for...


  • Kolkata, West Bengal, India LRI Invest Full time

    Description IT Service Desk Agent(24*7 Support) Key duties and responsibilities - Serve as the single point of contact for end User ICT requests and support issues. - Log and assign all IT requests and work requests accurately in the Apex IT ticketing system. - Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote...

  • Front Desk Executive

    4 weeks ago


    Salt Lake, Kolkata, West Bengal, India MK Patwari Services Pvt Ltd Full time

    **Job Description: Front Desk Help/Help Desk (Freelance)** **Position**: Front Desk Help/Help Desk **Location**: Salt Lake, Kolkata **Job Type**: Freelance (10-15 days) **Salary**: ₹8,000-15,000 (for 15 days) **Responsibilities**: - Greet and assist visitors, exhibitors, and participants at the interior exhibition. - Provide information regarding event...


  • Kolkata, West Bengal, India BANDHANI | SIDDHARTHA DAGA Full time

    Job OverviewAt BANDHANI | SIDDHARTHA DAGA, we are seeking an exceptional Front Office Manager to lead our front desk team and deliver outstanding customer service. This is a unique opportunity for a dynamic professional to join our luxury clothing brand and contribute to creating exceptional client experiences.Key ResponsibilitiesLead the front desk team:...


  • Kolkata, West Bengal, India Jus Jumpin Entertainment Pvt. Ltd. Full time

    A Front Desk Agent is a vital part of the Hospitality industry. They greet hotel guests with a warm welcome and are responsible for checking them in and out of their rooms. A Front Desk Agent's job description includes answering questions about hotel amenities and services, making reservations or changes to existing reservations, and handling any issues that...

  • Front Desk Executive

    3 months ago


    Kolkata, West Bengal, India Pattern Drive Full time

    Open Poddar Nagar, Near South City Mall Kolkata, West Bengal Full-Time 1-2 years Posted 3 months ago Department: Front Desk/Customer Care Designation: Front Desk Executive Interview Type: Normal **Salary**: INR 10000 to 15000 per month Age: 23-28 years Employment Type: In-House Shift: Morning Education Level: Graduate No of Openings: 1 We are looking for a...

  • Help Desk Engineer

    4 weeks ago


    Kolkata, West Bengal, India Tata Consultancy Services Full time

    About Tata Consultancy ServicesTCS is a global leader in consulting and business solutions, serving over 40% of the Fortune 500 companies.Estimated Salary Range: ₹8.5 Lakhs - ₹14.3 Lakhs per annumJob Description:We are looking for an experienced Help Desk Engineer to join our team in Kolkata. The successful candidate will be responsible for providing...