Service desk L1_Kolkata

7 days ago


kolkata, India Tata Consultancy Services Full time

Greetings from TCSTCS Hiring for Service desk L1Job Location: KolkataExperience Range: 3-6 YearsJob Description :3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)At least 3 years of previous IT Service Desk experienceProficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotelyWork experience in ITSM ticketing tool, tracking and closureIncident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handlingShould have knowledge on Active Directory, should be able to manage ID creation, ID management, Password resetExposure in remote connecting toolBasic Desktop Troubleshooting Experience on Hardware and SoftwareStrong knowledge of Microsoft based operating systems (Windows 7)Microsoft based Office 365 applicationsExperience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)Look out for areas of improvement to help enhance user experience from desktop support perspective.Should be flexible to work in any shifts/WeekendsKnowledge on Customer satisfaction and handing customer experienceShould have experience in installing approved software remotely



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