[High Salary] Service desk L1_Kolkata

2 weeks ago


Kolkata, India Tata Consultancy Services Full time
Greetings from TCS

TCS Hiring for Service desk L1

Job Location: Kolkata

Experience Range: 3-6 Years

Job Description :

3+ years of experience in Service Desk Operation with good fluency in English (Read/write/Speak)

- At least 3 years of previous IT Service Desk experience- Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe.- Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely- Work experience in ITSM ticketing tool, tracking and closure- Incident Management experience – Managing incidents including business expectations and communication, should have experience in Major Incident Call handling- Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset- Exposure in remote connecting tool- Basic Desktop Troubleshooting Experience on Hardware and Software- Strong knowledge of Microsoft based operating systems (Windows 7)- Microsoft based Office 365 applications- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)- Look out for areas of improvement to help enhance user experience from desktop support perspective.- Should be flexible to work in any shifts/Weekends- Knowledge on Customer satisfaction and handing customer experience- Should have experience in installing approved software remotely

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