Sales Operations Manager

2 weeks ago


Greater Delhi Area, India Asahi India Glass Limited (AIS) Full time

- Analyze improvement feedback obtained from customers and business team.

- Collaborate with business team to implement customer feedback

- Advance analytical and problem solving ability to identify opportunities, develop and implement new strategies

- Manage customer escalations and complaints

- Develop and implement processes for service operation and customer satisfaction

- Ability to measure improvements and take corrective actions to rectify discrepancy

- Ensure implementation and updating of SOPs based on emerging business requirements.

- Ability to drive the automation of processes

- Analyze Net promoter score and customer satisfaction index to address the concerns

- Ability to train the team on handling customer complaints and escalations

- Organizational change ability to develop a culture of customer sensitivity in the organization

- Develop innovative solutions to achieve greater customer satisfaction

- Track after sales and collection against Performa invoice on regular basis to regulate service performance and take counter measures to prevent delay

- Ensure revenue collection of after sales orders

- Ensure complaint closure within TAT

- Ensure regular updates of MIS and trackers in respect of Sales and Service operations.

- Ensure timely reporting

- Ensure accurate RCA and its timely submissions to management for all escalation and detractor cases

- Ensure implementation of all corrective points brought out through RCA



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