Business Associate

2 weeks ago

Kolkata, India Porter Full time

Job Description:

- Designation : Business Associate

- Locations : Kolkata

- Education : Graduates (No Backlogs)

- Experience : Min 1+ years

- Nature of Work : Field Sales

- Incentives & Perks : Based on Performance + Fuel Allowance

- Shift : General Shift (10am to 7pm)

- Work Days : 6 days (Monday to Saturday)

- Notice : Immediate or 30 days


Roles and Responsibilities :

- Supply/ demand operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.

- Market mapping on both Demand and Supply side. Responsibility for the Delivery of Partner and Customer Targets for assigned areas

- Community management: actively moderate (bring people together), leverage, and rule the driver customer community to shape the best service quality to users and the best worth for drivers.

- Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.

- Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 5-10 high-performing individuals.

- Retention: Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal-wise supply fulfillment, customer retention, etc

- Partner and customer negotiations, strong communication, community building skills, relationship building skills, network building practices, etc

- Execute Marketing and Branding initiatives for the city as per the BTL plans

- Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights


Skills Required:

- Strong verbal and written communication skills.

- Knowledge of supply chain systems, processes and data, and business operations

- Analytical skills and a capacity to work with large data sets

- Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment

- An ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus

- Willingness to roll up sleeves and get hands dirty by being on the field most of the time.

- Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn

- Self-directed

- Basic knowledge of SQL.

- Strong numerical and analytical skill

- Advance Excel experience


Rounds of Interview :

- HR Round & Aptitude Test

- Field Round

- Manager Round

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