Manager Infrastructure Services

1 month ago

Bengaluru, India DXC Technology Full time

Job Description:


A Network Delivery Manager plays a crucial role in overseeing the delivery of network-related projects and services. Here are some key responsibilities and duties typically associated with this role:


Key Responsibilities:

  • Project Management: Coordinate and manage the day to day operations, multi-phase network projects, ensuring they align with the change and release calendar.
  • Team Coordination: Work closely with engineers, program managers, and other support teams to ensure seamless delivery of network services.
  • Client Interaction: Act as the primary point of contact for clients, managing expectations and ensuring satisfaction.
  • Performance Monitoring: Monitor and report on the performance of network services, taking corrective actions as needed.
  • Vendor Management: Maintain strong relationships with vendors and service providers, negotiating contracts and ensuring service delivery meets agreed terms.
  • Service Improvement: Identify opportunities for improvement in network service delivery and implement necessary changes.


Skills and Qualifications:

  • Technical Skills: Strong understanding of network technologies including the advance technologies such as SDN, SASE, Cloud etc.
  • Project Management Skills: Ability to manage multiple projects, timelines, and resources effectively.
  • Communication Skills: Excellent verbal and written communication skills for interacting with clients, vendors, and team members.
  • Problem-Solving Skills: Ability to troubleshoot and resolve network issues efficiently.
  • Vendor Management: Experience in managing relationships with vendors and service providers.


Educational Background:

  • Bachelor’s Degree: A degree in Computer Science, Information Technology, Telecommunications, or a related field is often required.
  • Master’s Degree: An advanced degree, such as an MBA or a Master’s in a related field, can be advantageous.


Certifications:

  • Networking: Certifications such as Cisco’s CCNA, CCNP, or other relevant networking certifications.
  • ITIL: ITIL (Information Technology Infrastructure Library) certification for IT service management.
  • Project Management: Certifications like PMP (Project Management Professional) or PRINCE2.


Experience:

  • Work Experience: 15+ years of experience in network management, IT project management, or a related field.
  • Leadership Experience: 8+ Proven experience in leading teams and managing projects.

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