IT Service Manager for Cloud and Corporate Infrastructure

2 weeks ago


Bengaluru, Karnataka, India Novo Nordisk AS Full time

We are looking for a highly skilled Advanced Service Manager to join our team at Novo Nordisk. The successful candidate will be responsible for the operation and maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics and Nexthink.

The ideal candidate will have a strong background in IT service management and experience with performance monitoring services. They will also be able to drive continuous improvement of service processes and ensure good reporting on service performance.

About the role:

  • Responsible for the operation & maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics and Nexthink
  • Take ownership of the service in operation/maintenance via joint ownership with the respective architects/advisors/stakeholders during projects and changes
  • Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
  • Drive continuous improvement of service processes, including vendor management, incident & problem management along with managing the service budget and licenses
  • Ensure good reporting on service performance and vendor performance with corrective actions as applicable
  • Ensure maintenance of compliance of the service and documentation through collaboration with internal stakeholder/quality responsible/partner

About the department:

The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) – a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services.

About you:

  • Bachelor's or Master's degree in computer science (or equivalent)
  • 5+ years of previous experience in IT service management role
  • 2+ years in performance monitoring services
  • 2+ years of experience in handling budget
  • Understands infrastructure concepts and environments
  • Experience with working with Agile framework
  • Good knowledge in ITIL (preferred)

Estimated salary: 80,000 - 120,000 DKK per year.



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