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Client Solutions

1 month ago

Gurugram, India GLG Full time

Gurugram Client Solutions Associate


Job Summary


GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking an Associate to support GLG’s business in Americas/EMEA, in Gurugram office. Associates are the engine behind GLG’s Insight Network, the world’s largest and most varied source of first-hand expertise. The Associate role is a fast-paced, expert-facing role driving business forward through close coordination with

client-facing team members to fulfil our client’s project requests. Associates help drive GLG’s business forward and add value through close coordination with client-facing team members to fulfil our clients’ needs.

As an Associate, you will need to quickly understand project requests in collaboration with client-facing teams, identify

and recruit new Network Members (experts) and ensure end-to-end delivery of calls on your team including scheduling, to

provide a seamless client experience. After achieving specific quantitative and qualitative goals, and depending on the business need, Associates typically

progress to Senior Associate roles. Senior Associate roles are client-facing, where expectations include end-to-end project delivery and client relationship-building.

Key Associate Responsibilities Include (but are not limited to):

• Supporting team members on various aspects of client projects and Network Member engagement.

• Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by

phone, email, and other methods.

• Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the

best experts for client projects.

• Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including

scheduling all calls with your new recruits.

• Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fit-on client

projects.

• Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to

drive successful client outcomes.

• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements.


As an Associate, You Will Learn To

• Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of

various workflows and execution on multiple projects at the same time.

• Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and

pitching skills.

• Develop strong, transferable business skills, including communication, time management, negotiating, problem

solving, project management, research and the ability to achieve monthly/quarterly targets.

• Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader

commercial success.

• Mentor future GLG Associates as you become tenured and proficient in your role.


Ideal Candidates Have

• Bachelor’s Degree

• Excellent communication skills and fluency in written English

• Confident and strong communication (oral and written), interpersonal & problem-solving skills and motivation to

work on the phone daily with Network Members and potential recruits.

• Eagerness to learn about new topics, industries, and companies.

• Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent

experience for experts and clients.

• Ability to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that priorities

shift quickly at GLG.

• High motivation to exceed personal weekly, monthly, and quarterly commercial targets.

• Strong problem-solving skills.

• Flexibility to work in shifts