ServiceNow ITOM Specialist

3 weeks ago

Noida, India Coforge Full time

Job Title: ServiceNow Developer - ITOM (Development Exp is Mandatory)


Experience : 5-10 Years

Location : Gr Noida, Bangalore, Pune & Hyderabad

Notice Period : Need immediate joiners (Max 45 Days)


Mandate Skills : ServiceNow, ITOM, Discovery, Event Management

Good to Have : CMDB, Service Mapping


Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization.


Responsibilities:

  1. Requirements Analysis:
  • Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.
  1. Design and Development:
  • Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
  • Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
  • Implement and configure ServiceNow IT Operations Management (ITOM) modules, such as discovery, Service Mapping, event management, and CMDB (Configuration Management Database)
  • Collaborate with infrastructure and operations teams to ensure accurate and up-to-date configuration data within the CMDB.
  • Monitor and manage infrastructure events, alerts, and incidents using ServiceNow Event Management.
  • Develop and maintain integrations between ServiceNow and other monitoring tools and systems.
  1. Integration:
  • Integrate ServiceNow with other systems and applications as needed.
  • Develop and maintain integrations using web services, APIs, and other integration technologies.
  1. Collaboration:
  • Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
  • Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.
  1. Testing and Quality Assurance:
  • Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.
  1. Documentation:
  • Create and maintain technical documentation, including design specifications, user guides, and test plans.
  1. Support and Maintenance:
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.
  1. Training:
  • Train end-users and support teams on new features and functionality.

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