Document Services Specialist

4 weeks ago

Hyderabad, India Epiq Full time

Job Summary:

The Document Services Specialist performs document control by creating, reviewing, or editing documents prior to them being sent to clients. These tasks are accomplished by editing, formatting, creating, revising, and converting documents via various applications, including transcription software.


Job Responsibilities:

  • Process requests using best practices and most efficient method;
  • Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required;
  • Spell check, cross-check documents to ensure accuracy and completeness;
  • Convert documents to and from the standard format per customer’s request;
  • Participate in ongoing intra-department training to develop and maintain necessary specialized and advanced skills required to support the document service’s needs;
  • Maintain high level of confidentiality of all records and files;
  • Participate in departmental project teams; assist with various projects and initiatives as assigned;
  • Provide excellent customer service by answering questions knowledgeably to customers and team members;
  • Willingness to share ideas and thought processes;
  • Adhere to team processes and new implementations and/or directives;
  • Strive to increase skillset knowledge level by participating in company training courses, research, and onsite training sessions;
  • Ability to correspond with customers professionally via telephone, and email;
  • Flexibility to adapt to change;
  • Assume additional responsibilities as assigned.


Required Skills:

  • Bachelors degree;
  • 1-year experience in a legal document production environment and/or legal secretarial experience;
  • Familiarity with MS Office applications including, but not limited to: Word, Excel, Outlook, PowerPoint;
  • Excellent communication skills;
  • Skilled in spelling and grammar;
  • Ability to organize and prioritize multiple assignments;
  • Take initiative and use good judgment to accomplish results;
  • Ability to excel under pressure within established timeframe and provide quality work product;
  • Ability to provide excellent customer service and interact effectively and professionally with all levels of management;
  • Familiarity with legal terminology;
  • Prolonged sitting and computer use are required.

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