Document Services Specialist
1 week ago
Job Summary:
The Document Services Specialist performs document control by creating, reviewing, or editing documents prior to them being sent to clients.
Job Responsibilities:
- Process requests using best practices and most efficient method;
- Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input; transcribes audio and digital dictation including deposition transcripts as required;
- Spell check, crosscheck documents to ensure accuracy and completeness;
- Convert documents to and from the standard format per customer's request;
- Participate in ongoing intradepartment training to develop and maintain necessary specialized and advanced skills required to support the document service's needs;
- Maintain high level of confidentiality of all records and files;
- Participate in departmental project teams; assist with various projects and initiatives as assigned;
- Provide excellent customer service by answering questions knowledgeably to customers and team members;
- Willingness to share ideas and thought processes;
- Adhere to team processes and new implementations and/or directives;
- Strive to increase skillset knowledge level by participating in company training courses, research, and onsite training sessions;
- Ability to correspond with customers professionally via telephone, and email;
- Flexibility to adapt to change;
- Assume additional responsibilities as assigned.
Required Skills:
- Bachelors degree;
- 1year experience in a legal document production environment and/or legal secretarial experience;
- Familiarity with MS Office applications including, but not limited to: Word, Excel, Outlook, PowerPoint;
- Excellent communication skills;
- Skilled in spelling and grammar;
- Ability to organize and prioritize multiple assignments;
- Take initiative and use good judgment to accomplish results;
- Ability to excel under pressure within established timeframe and provide quality work product;
- Ability to provide excellent customer service and interact effectively and professionally with all levels of management;
- Familiarity with legal terminology;
- Prolonged sitting and computer use are required.
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