Head of Collections
4 weeks ago
1.
JOB PURPOSE
•Deliver the assigned Financial Targets - Delinquency / RoR / GCL / NCL
•Manage daily/weekly/monthly collection operations with optimum productivity and performance.
•Maintain cost of collections/cost per account within the given budget
•Building/Reviewing and execution of collection strategy for the assigned portfolio.
•Review with RCM on a daily/weekly/monthly basis.
•Capacity Planning - Internal as well as external
•Monitor the high POS accounts at the location level and also review Trail upload and Trail Gap
•Create, build, train, and manage the front-line collections team, spread across pan-India locations.
•Build class-leading collections capability - FTEs / Vendors / Processes / Technology / Tracing Tools / Legal, etc.
•Ensure strict adherence to processes and control measures.
•Ensure adherence to regulatory requirements. Successful completion of internal/external audits.
•Ensure Customer centricity - ensure adherence to COC, conduct RCA of collection-related complaints, and work continuously to minimize them.
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