Head of Collections

4 weeks ago

gurugram, India Michael Page Full time
working closely with the management for strategic decisions opportunity to learn and grow

About Our Client

Online platform that provides customers with financial products and services Connect borrowers with lenders to help them get the best deal possible. We are currently working with 50+ partners which includes of major PSU, private sector banks, and NBFCs. We also provide value-added services to our customers such as free credit score check for maintaining their financial well-being, big-data analytics, credit risk assessment, and automated work-flows for loan origination and management services.

Job Description

Managing end to end collections & portfolio management. Responsible for the development, monitoring and implementation of Portfolio Management and Loans Collections strategies to optimize the recovery process and reduce delinquency rates. Collaborate with cross-functional teams, including credit, risk, and operations Setting up fraud management and operations practices to reduce delinquency ratios. Own the day-day relationship with Credit Operations to execute strategies and enable delivery of portfolio Collections performance in line with agreed business plan and service level agreements. Building & managing a robust collection team and collections infra. Audit, review & document Collections policies and procedures, strategies & practices. Recommending enhancements and implementing best practices. Build the necessary analytic models to provide feedback to the underwriting team on fine tuning their underwriting efforts so as to avoid on boarding risky profiles. Utilize advanced analytics techniques to analyze collection data, identify patterns, and extract actionable insights. Ensure quantitative and qualitative analysis on loans accounts. Utilize data analysis and insights to drive decision-making and inform strategic initiatives like creating segmentation in the portfolio based on the risk attached to the clients for efficient handling. Set up sound Collections processes while adhering to the Fair Practices Code. Comply to existing process controls. Develop and maintain effective management information systems (MIS) for the collections department, ensuring accurate and timely reporting of key metrics with historical data, industry trends, and business objectives. Monitor collection performance metrics to identify areas for improvement and drive strategic initiatives. Monitoring portfolio for increasing delinquency patterns based on the portfolio triggers, effectively monitor and review delinquent accounts. Identify and pursue opportunities that enhance the collectability of / financial return upon impaired assets by improving the decision tools, treatments and strategies used within Loans Collections processes. Provide guidance and support to collection teams, offering training and coaching to enhance their performance and adherence to collection strategies. Collaborate with technology teams to leverage automation and data analytics tools to improve collections processes and efficiency. Monitor external collection agency performance, ensuring compliance with regulatory requirements and performance expectations. Stay up-to-date with industry trends, regulatory changes, and best practices in collections strategies and technology solutions.

The Successful Applicant

* Master's/ Bachelor's degree.
* Proven experience in Collections Strategy creation & implementation or in a similar role, within the financial services industry. Minimum 10 years of Collection and Portfolio Management experience. Strong understanding of digital lending marketplace dynamics and trends.
* In-depth knowledge of collection processes, industry regulations, and best practices.
* Strong expertise in collections strategies, including projections, forecasting, analytics, and MIS management.
* Proficiency in data analysis and visualization tools (, SQL, Excel, Power BI) to analyze large datasets and extract meaningful insights.
* Excellent Communication, Negotiation, Team Management and interpersonal skills.
* Ability to analyze, understand root cause, Decision Making, Problem Solving, Accountable.
* Demonstrated ability to effectively collaborate cross-functionally and influence internal & external stakeholders at all levels of the organization.
* Proficiency in data analysis and experience leveraging data-driven insights to inform decision-making.
* Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs. Pr

  • Service Collection Head

    1 month ago

    Gurugram, India Airtel Business Full time

    Function: Customer ExperienceReporting To: Business HeadJob Level: Service HeadPurpose of the JobRole is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.Key Deliverables• To Ensure 100% service level adherence to business processes• To enhance the Revenue enhancement...

  • Service Collection Head

    1 month ago

    Gurugram, India Airtel Business Full time

    Function: Customer ExperienceReporting To: Business HeadJob Level: Service HeadPurpose of the JobRole is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.Key Deliverables• To Ensure 100% service level adherence to business processes• To enhance the Revenue enhancement...

  • Head of Recruitment

    6 days ago

    gurugram, India Leading Client of Persolkelly Full time

    We are seeking a Head of Resource Augmentation with a robust IT background and experience in international markets, especially the US and UAE. As a Client Partner and founding team member, you will be responsible for growing and expanding business within our client portfolio, managing senior-level client relationships, overseeing P&L for top and bottom...

  • Head of Business Development

    6 days ago

    gurugram, India Leading Client of Persolkelly Full time

    We are seeking a Head of BD/Recruitment with a robust IT background and experience in international markets, especially the US and UAE. As a Client Partner and founding team member, you will be responsible for growing and expanding business within our client portfolio, managing senior-level client relationships, overseeing P&L for top and bottom lines,...

  • Head of Business Development

    6 days ago

    Gurugram, India Leading Client of Persolkelly Full time

    We are seeking a Head of BD/Recruitment with a robust IT background and experience in international markets, especially the US and UAE. As a Client Partner and founding team member, you will be responsible for growing and expanding business within our client portfolio, managing senior-level client relationships, overseeing P&L for top and bottom lines,...

  • Sales Head

    3 weeks ago

    Gurugram, India Randstad India Full time

    Hiring for a Manufacturingcompany PositionSales Head Location GurgaonQualification Btech Resposibilities Responsible for formulating the companys product salesstrategy and sales targets based on the companys businessdevelopment strategy and annual operating objectivesBased on annual sales targets decompose and implementquarterly and monthly targets...

  • Head of Cloud Sales

    3 weeks ago

    gurugram, India Leading Client of Persolkelly Full time

    Join us in driving our cloud business to new heights and making a significant impact in the service industry! Position : Business Head - Cloud Key Responsibilities: Cloud Sales Leadership : Lead and drive cloud sales with a focus on AWS, Azure, and GCP. Develop and execute strategic sales plans to achieve revenue targets. Identify new business opportunities...

  • Head of Cloud Sales

    3 weeks ago

    Gurugram, India Leading Client of Persolkelly Full time

    Join us in driving our cloud business to new heights and making a significant impact in the service industry! Position : Business Head - Cloud Key Responsibilities: Cloud Sales Leadership : Lead and drive cloud sales with a focus on AWS, Azure, and GCP. Develop and execute strategic sales plans to achieve revenue targets. Identify new business opportunities...

  • Head Of Marketing

    2 months ago

    gurugram, India TalentPulse Consultant Full time

    We are searching for a dynamic andmarketsavvy Marketing Head to oversee all of ourplatformsandmessages.Our Head Of Marketing will beresponsible for increasing our reach .She/hewill collaborate closely with the national heads and acrossfunctional team to accomplishthebrand's financial growth andprofitability.The candidate must offer apositive and polite...

  • Head Of Marketing

    2 months ago

    Gurugram, India TalentPulse Consultant Full time

    We are searching for a dynamic andmarketsavvy Marketing Head to oversee all of ourplatformsandmessages.Our Head Of Marketing will beresponsible for increasing our reach .She/hewill collaborate closely with the national heads and acrossfunctional team to accomplishthebrand's financial growth andprofitability.The candidate must offer apositive and polite...

  • Head of Technology

    3 weeks ago

    Gurugram, India Aquis Search Full time

    A fast growing High frequency trading firm is looking for Head of TechnologyResponsibilities:Architecting the trading platform to facilitate the evolving needs of trading strategies, with emphasis on market data interfacesDesigning and implementing a high-frequency trading platform, which includes collecting quotes and trades from and disseminating orders to...

  • Head of Technology

    3 weeks ago

    Gurugram, India Aquis Search Full time

    A fast growing High frequency trading firm is looking for Head of Technology Responsibilities: Architecting the trading platform to facilitate the evolving needs of trading strategies, with emphasis on market data interfaces Designing and implementing a high-frequency trading platform, which includes collecting quotes and trades from and disseminating...

  • Head of Technology

    1 month ago

    Gurugram, India Aquis Search Full time

    A fast growing High frequency trading firm is looking for Head of TechnologyResponsibilities:Architecting the trading platform to facilitate the evolving needs of trading strategies, with emphasis on market data interfacesDesigning and implementing a high-frequency trading platform, which includes collecting quotes and trades from and disseminating orders to...

  • Head of Technology

    3 weeks ago

    Gurugram, India Aquis Search Full time

    A fast growing High frequency trading firm is looking for Head of TechnologyResponsibilities:Architecting the trading platform to facilitate the evolving needs of trading strategies, with emphasis on market data interfacesDesigning and implementing a high-frequency trading platform, which includes collecting quotes and trades from and disseminating orders to...

  • Head of Technology

    1 month ago

    gurugram, India Aquis Search Full time

    A fast growing High frequency trading firm is looking for Head of Technology Responsibilities: Architecting the trading platform to facilitate the evolving needs of trading strategies, with emphasis on market data interfaces Designing and implementing a high-frequency trading platform, which includes collecting quotes and trades from and disseminating...

  • Head of Technology

    1 month ago

    Gurugram, India Aquis Search Full time

    A fast growing High frequency trading firm is looking for Head of TechnologyResponsibilities:Architecting the trading platform to facilitate the evolving needs of trading strategies, with emphasis on market data interfacesDesigning and implementing a high-frequency trading platform, which includes collecting quotes and trades from and disseminating orders to...

  • Head of Business Development

    2 days ago

    Gurugram, India Absolute® Full time

    Job Title: Head of Business Development- Sweeteners Category Location: Gurugram/ Bangalore/ MumbaiJob Description: As a Head of Business Development for the Sweeteners category at Absolute, you will play a pivotal role in driving sales growth and expanding our presence within key accounts in the Indian food manufacturing industry. You will be responsible for...

  • Head of Business Development

    2 days ago

    Gurugram, India Absolute® Full time

    Job Title: Head of Business Development- Sweeteners Category Location: Gurugram/ Bangalore/ Mumbai Job Description: As a Head of Business Development for the Sweeteners category at Absolute, you will play a pivotal role in driving sales growth and expanding our presence within key accounts in the Indian food manufacturing industry. You will be...

  • Head of Business Development

    3 days ago

    Gurugram, India Absolute® Full time

    Job Title: Head of Business Development- Sweeteners Category Location: Gurugram/ Bangalore/ MumbaiJob Description: As a Head of Business Development for the Sweeteners category at Absolute, you will play a pivotal role in driving sales growth and expanding our presence within key accounts in the Indian food manufacturing industry. You will be responsible for...

  • Head of Talent Acquisition Operations

    2 months ago

    Gurugram, India AXA Group Full time

    Head of Talent Acquisition Operations London, UK, Paris, France or India At AXA XL, we are transforming Human Resources. To keep the organization moving forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop, and retain the best talent globally. We aim to build diverse teams that reflect the clients we...