Customer Support
Found in: Appcast Linkedin IN C2 - 3 weeks ago
About Us
ItsaCheckmate is a leading service in integrating 3rd party delivery platforms (such as GrubHub, UberEats, Postmates and 30 others) directly into POS systems. It integrates these 3rd party tablets to the existing POS systems of the restaurants. Hence, the orders flow straight through from these 3rd party systems, to the POS of the restaurant operators and prints directly in the kitchen - without any manual involvement. This results in orders getting through faster with no error in entry from one system to the other. Founded in 2016, Checkmate is based in New York. For more details, you can visit itsacheckmate.com.
We are hiring an Operations/Phone Specialist for our Customer Support departments.
As a business, we provide “solutions” to our customers. This solution is a combination of “technology” plus “service”. The company has the technology, but we are looking for someone who is very service-oriented and a problem solver. These are large clients we work with, so we are looking for someone who can create a relationship with the clients, understand their needs and provide a “solution”.
Every client says they are different, but they are more similar than they realize. We have the unique opportunity to examine the same problem across the industry, find the best practice and solution, and recommend that to our clients.
What we offer today is a necessity, a need. We, as a company, are extremely fortunate to be in the right position at the right time, and we have more clients than we can handle. So this person should be able to realize that, and handle the clients accordingly. The solution we provide will immensely improve our customer’s operations; we just have to be able to explain it clearly and succinctly.
There is always more than one way to solve a problem. Looking for someone who can take initiative, think creatively and use the various resources at their disposal to solve problems.
The ability to clearly communicate, both verbally and written, is a requirement. What we value above all is diligence. We have an excellent team and if we see you putting in your 100%, the rest of the team will go out of its way to lift you up until you are in a position where you are helping others.
RESPONSIBILITIES
- Manage large amounts of inbound and outbound calls promptly
- Follow communication “scripts” when handling different topics
- Greet customers warmly and ascertain the problem or reason for calling
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Provide accurate, valid, and complete information by using the right methods/tools
- Frequently attend educational seminars to improve knowledge and performance level
- Suggest solutions when a product malfunctions
- Attempt to persuade a customer to reconsider cancellation
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution
- Meet personal/team qualitative and quantitative targets
REQUIREMENTS
- Strong phone and verbal communication skills along with active listening
- Ready to work on India Night shifts
- International calling experience must(Preferably US)
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduate, in any stream
- Excellent communication skills – both verbal and written
- Business acumen with a problem-solving attitude
- Someone who thrives in a very fast past, quickly evolving environment.
BENEFITS:
- Competitive salary
- Awesome work environment at a company with a huge vision
-
Customer Support Executive
1 day ago
India Solutions Infoway Support Services Full time**No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...
-
HubSpot Specialist
Found in: Whatjobs IN C2 - 1 week ago
india Right Customer Full timeWe are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...
-
Customer Support Executive
Found in: Whatjobs IN C2 - 2 weeks ago
india Infinity Solutions Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
-
Customer Support Representative
Found in: Whatjobs IN C2 - 1 week ago
india StudyWise The Migration Full timeJob Description Job Title: Customer Support RepresentativeSummary:We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer...
-
Customer Support Advocate
Found in: Whatjobs IN C2 - 2 weeks ago
india Harmonic Full timeDescription Customer Support Advocate (1 year contract) Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or...
-
Customer Support Executive
Found in: Whatjobs IN C2 - 2 weeks ago
india Paradise Placement Consultancy Full timeJob Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...
-
Customer Support Supervisor
Found in: Whatjobs IN C2 - 6 days ago
india Workassist Full timeJob Details Job Type : Full Time Role : Experienced Min Salary : 20 Lakh Max Salary : 34 Lakh Experience : 5 to 10 Yrs Locality : Bangalore Eligibility : Masters / Post Graduation Company : Retail Company Category : Retail Note: This is a requirement for one of the Workassist Hiring Partner Role Description This is a full-time on-site role located in...
-
Customer Support Representatives
Found in: Whatjobs IN C2 - 2 weeks ago
india iScale Solutions Full timeJob Description We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is...
-
Customer Support Engineer
Found in: Whatjobs IN C2 - 2 weeks ago
india Bugcrowd Full timeThe Bugcrowd Support Team is looking for a talented and motivated Support Engineer to join our team - working in a unique and thriving marketplace that simultaneously works with both B2B clients (Tesla, Atlassian, Intercom, etc.) and our ever-growing base of freelance Security Hackers. Reporting to the Manager of Bugcrowd Support, you will be the...
-
Customer Support Engineer
Found in: Whatjobs IN C2 - 6 days ago
india Zoho Corporation B.V. Full timeJob Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Engineer to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to...
-
Customer Support-1198
Found in: Whatjobs IN C2 - 2 weeks ago
india SA Technologies Full timeJob Description Role: Customer Support-1198 Estimated Duration: 6+ months Location: Phoenix, AZ (Remote) Position Description The Customer Support Specialist plays a pivotal role in ensuring seamless customer interactions. This position involves providing exceptional front desk support, handling customer inquiries, and serving as a key point of...
-
Customer Support Manager
Found in: Whatjobs IN C2 - 1 week ago
india Optimal Virtual Employee Full timeJob Description This is a remote position. Customer Support Manager for US Shift Key Responsibilities: -Provide second-level and third-level remote technical support to internal and external customers -Assign and troubleshoot to customer support requests received from a ticketing system through to its resolution with a positive client experience ...
-
Customer Support Specialist
Found in: Whatjobs IN C2 - 2 weeks ago
india Kingsgate Logistics Full timeJob Description Customer Support Specialists coordinate servicing Kingsgate Logistics’ clients while interfacing with Account Managers, Carrier Sales, and Track and Trace. This position is responsible for assisting our account managers in customer activities. This is a full-time position, 8 hours each day, Monday thru Friday from 8AM-5PM. The employee must...
-
Customer Support with German
Found in: Whatjobs IN C2 - 1 week ago
india Smart-Recruitments Full timeJob Description Customer Support with German (Remote work in North Portugal) Rotational shifts Start date: 22/05/2024 About the project: As a Customer Support Advisor, your mission will be to assist our customers with the management of rental car reservations, potential cancellations, and billing and payment issues. Your future project is a company that...
-
Customer Support Specialist
Found in: Whatjobs IN C2 - 2 days ago
india Pictory Full timeAbout Us: At Pictory, we're on a mission to revolutionize content marketing. We've created an AI that transforms lengthy content like webinars, blogs, and white papers into a multitude of short social videos within minutes. With over 20,000 customers worldwide, our growth is unstoppable. That's why we're seeking a Customer Support Specialist to join our...
-
Customer Support Manager
Found in: Whatjobs IN C2 - 2 days ago
india apna Full timeDescription About Company Founded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap. We help candidates build their digital professional identities, find the best fit hyperlocal jobs,...
-
Customer Support Manager
Found in: Appcast Linkedin IN C2 - 13 hours ago
India apna Full timeDescriptionAbout CompanyFounded in 2019, apna is India’s largest professional networking and jobs platform for >250M members of India’s rising working class. Our mission is to connect people to opportunities and help reduce the skill and employment gap.We help candidates build their digital professional identities, find the best fit hyperlocal jobs, grow...
-
Customer Support
2 days ago
India TopSource Worldwide Full timeFull Time - India - Closes: 1st May 2024 **TopSource Worldwide** **About TopSource Worldwide and our company culture**: We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all...
-
Customer Support Executive
2 weeks ago
India Bloom Consulting Services Full timeNA Experience **0 - 1 year** Offered Salary Notice Period **Not Disclosed** Customer Support Executive**: - 0-1 years’ experience - Preferable North Indians ( Excellent English and Hindi ) Mandatory - Inbound and Outbound ( Voice and Non voice )
-
Customer Support Executive
7 days ago
India Bloom Consulting Services Full timeNot Disclosed Experience **0 - 1 Year** Offered Salary **Lakh** Notice Period **Not Disclosed** Customer Support Executive**: - 0-1 years’ experience - Preferable North Indians ( Excellent English and Hindi ) Mandatory - Inbound and Outbound ( Voice and Non voice )