Customer Support
2 months ago
Full Time
- India
- Closes: 1st May 2024
**TopSource Worldwide**
**About TopSource Worldwide and our company culture**:
We’re a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in a growing number of over 100 countries — and counting
TopSource Worldwide brings a level of service and business value to midsize companies that was previously only available to the largest global corporations. Our services are easy to deploy, affordable and scalable — from basic payroll and accounting functions to complete employer of record (EOR) solutions.
We champion and invest in our people and provide a supportive environment with a no-blame culture. For our clients, we are a trusted partner and operate in a consultative and collaborative way to drive win-win outcomes at every opportunity.
Sound like you? Then carry-on reading
**Base Location**: Pune, India
**Compensation and benefits**:Competitive salary, Supportive team and leadership & Continuous learning and development
**Hours of Work**: 8.5 hours of work
**Working Pattern**: 5 days a week
**Job Location**: India
**Overview of role**:
This job role entails the following
- Answering sales calls and understanding queries on product and services
- Handling all inbound calls into the office from prospective clients, prospective employees or existing clients, users of our HRMS system
- Query resolution by reaching out various points of contact within the organization and closing the loop with customers in a timely and efficient manner
**Core job duties**:
- Be the customers single point of contact and take ownership of their problem, troubleshoot it, update them on the progress made
- Collect customer feedback, escalations to be relayed through to the management and ensure the loop is closed
**Key attributes and skills**:
- 5 - 8 years of experience
- Self-motivated and enthusiastic
- Excellent communication skills
- Able to handle pressure, and good at multi-tasking
- Ability to handle tough customers
- Have a supportive and proactive approach
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