Customer support Representative

1 week ago


India StudyWise The Migration Full time
Job Description

We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative, you will be responsible for addressing customer concerns, providing product information, troubleshooting issues, and ensuring a positive customer experience.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and live chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Identify and escalate priority issues to the appropriate channels.
  • Keep detailed records of customer interactions and transactions.
  • Follow up with customers to ensure their concerns are resolved satisfactorily.
  • Collaborate with other departments to address customer needs and improve processes.
  • Stay up-to-date on product knowledge and company policies.
  • Assist with other tasks and projects as needed to support the customer support team.
Requirements Requirements

Requirements:

  • Proven experience in a customer service or support role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Familiarity with CRM systems and support software preferred.
  • Ability to work flexible hours, including evenings and weekends if needed.
  • A positive attitude and a genuine desire to help others.
  • High school diploma or equivalent; additional education or training in customer service is a plus.
Benefits

Competitive salary package.

· Opportunities for career growth and advancement.

· A collaborative and supportive work environment.

Training and development opportunities
Requirements
Requirements Requirements: Proven experience in a customer service or support role. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional under pressure. Familiarity with CRM systems and support software preferred. Ability to work flexible hours, including evenings and weekends if needed. A positive attitude and a genuine desire to help others. High school diploma or equivalent; additional education or training in customer service is a plus.

  • india StudyWise The Migration Full time

    Job Description We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer Support Representative, you will be responsible for...


  • India Selections HR Services Private Limited Full time

    Job Title: Customer Chat Support Representative Location: Airoli, Vikroli, Malad Job Description: We are seeking a dedicated and enthusiastic Customer Chat Support Representative to join our dynamic team. As a Customer Chat Support Representative, you will be responsible for assisting customers with their inquiries and providing exceptional support via...


  • india Selections HR Services Private Limited Full time

    Job Title: Customer Chat Support Representative Location: Airoli, Vikroli, Malad Job Description: We are seeking a dedicated and enthusiastic Customer Chat Support Representative to join our dynamic team. As a Customer Chat Support Representative, you will be responsible for assisting customers with their inquiries and providing exceptional support via...


  • India iScale Solutions Full time

    Job Description We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is...


  • india iScale Solutions Full time

    Job Description We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is...


  • India Staff Domain Inc. Full time

    Job Description Job Summary: We seek a dynamic Customer Support Representative who is versatile, flexible, and ready to immerse themselves in various aspects of customer service and communication. This individual will work closely with our team to provide top-notch customer support, ensuring high-quality interaction with our platform users.Deliver...


  • India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: Customer Support Representative, Korean Speaking (Shared Service Company) A Shared Service Company is currently hiring a Customer Support Representative, Korean Speaking to join them in the Penang office.Key responsibilities include: Possess professional language certificate in Korean language.Hold at least a Diploma or...

  • Support Representative

    2 months ago


    India Pluralsight Full time

    Job Description: Product Support Representative The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an outstanding customer experience with every interaction. Excellent interpersonal skills are critical as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad...


  • india Zoho Corporation B.V. Full time

    Job Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support...


  • india Zoho Corporation B.V. Full time

    Job Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support...


  • india Zoho Corporation B.V. Full time

    Job Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support...


  • India Playrix Full time

    Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month. We are currently seeking...


  • India Playrix Full time

    Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month. We are currently seeking...


  • India Paradise Placement Consultancy Full time

    Job Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual...


  • india Paradise Placement Consultancy Full time

    Job Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...


  • India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...


  • India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...


  • India Esyconnect Full time

    **Overview**: The Customer Support Executive plays a crucial role in ensuring customer satisfaction and retention. They are responsible for providing prompt and efficient support to customers, addressing their inquiries and issues, and representing the company's commitment to exceptional service. **Key Responsibilities**: - Resolving customer issues in a...


  • India Atlas Primary Full time

    **About the Customer Service Representative Position**: The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Problem-solving also comes naturally to Customer Service Representatives. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your...


  • india Zoho Corporation B.V. Full time

    Job Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support...